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Rawan Hassan, General Manager / Institute Manager

Rawan Hassan

General Manager / Institute Manager·ABJAD Training Center

United Arab Emirates

Master's degree, Communication And Translation

Work experience

Total years of experience: 8 years, 11 months

General Manager / Institute Manager

February 2024 - Present

ABJAD Training Center

Sharjah, United Arab Emirates

February 2024 - Present


Direct and oversee all academic, administrative, and operational functions of the
institute.
• Lead and manage instructors, coordinators, and administrative teams.
• Develop and implement strategic plans to improve organizational performance.
• Monitor operational KPIs and ensure quality standards are achieved.
• Manage student admissions, registrations, consultations, and follow-up processes.
• Build and maintain strong customer relationships to ensure high satisfaction rates.
• Coordinate marketing activities and business development initiatives.
• Prepare operational reports and performance evaluations.
• Supervise budgets, schedules, and daily operational activities.
• Drive continuous improvement and business growth strategies.

Company industry:
22966

operation manager

September 2022 - June 2025

alomran for taraning

Abu Dhabi, United Arab Emirates

September 2022 - June 2025

Company industry:
Training & Education Center
Job role:
Management

Operations Manager

September 2022 - January 2024

Al Omran Future Leaders Factory

Abu Dhabi, United Arab Emirates

September 2022 - January 2024

• Managed daily operational activities and departmental performance.
• Coordinated workforce planning, recruitment, and employee scheduling.
• Prepared reports and performance analyses for senior management.
• Improved workflow efficiency and operational productivity.
• Ensured compliance with company policies and procedures.
• Supported strategic planning and operational development initiatives.
• Monitored staff performance and provided coaching when required.
• Assisted in achieving company objectives and performance targets.

Company industry:
Training & Education Center
Job role:
Management

Operations Manager

June 2020 - August 2022

Fast Way Language Center

Abu Dhabi, United Arab Emirates

June 2020 - August 2022

• Supervised educational operations and administrative activities.
• Managed student registration and enrollment procedures.
• Coordinated teachers, classrooms, and course schedules.
• Maintained academic records and operational documentation.
• Supported customer service and student satisfaction initiatives.
• Assisted with marketing campaigns and business development activities.
• Prepared administrative reports and operational updates.
• Ensured smooth daily operations of the language center.

Company industry:
Training & Education Center
Job role:
Management

customer service lead

July 2021 - July 2022

Concentrix

Cairo, Egypt

July 2021 - July 2022

Company industry:
IT Services
Job role:
Sales

customer service agent

January 2019 - June 2021

istanbuul airline

Istanbul, Türkiye

January 2019 - June 2021

Company industry:
Tourism, Museum, & Cultural
Job role:
Administration

Administrative & Operations Supervisor

March 2018 - May 2020

Future Vision Educational Center

Dubai, United Arab Emirates

March 2018 - May 2020

• Supervised daily administrative and operational activities.
• Managed academic records and student databases.
• Coordinated schedules for staff, teachers, and students.
• Assisted management in planning and reporting processes.
• Maintained communication between departments and stakeholders.
• Improved internal administrative procedures and workflow efficiency.
• Handled customer inquiries and provided administrative support.
• Supported quality assurance and operational improvement initiatives.

Company industry:
Vocational Education
Job role:
Administration

Customer Service & Reservations Agent

July 2017 - February 2018

Turkish Airlines

Antakya, Türkiye

July 2017 - February 2018

• Assisted international customers with reservations and travel arrangements.
• Managed booking systems and ticketing operations.
• Resolved customer concerns and complaints professionally.
• Maintained high standards of customer service and satisfaction.
• Processed flight changes, cancellations, and travel requests.
• Supported airport and reservations department operations.
• Ensured compliance with airline procedures and service standards.
• Communicated effectively with customers from diverse backgrounds

Company industry:
Airlines
Job role:
Customer Service and Call Center

Education

Complutense University of Madrid

January 2024

January 2024

Master's degree, Communication And Translation

Spain

University of Aswan

January 2022

January 2022

Bachelor's degree, Portuguese Language

Egypt

جامعة أسوان

August 2021

August 2021

Bachelor's degree, الألسن

Egypt

GPA (rating): Excellent

GPA (rating): Excellent

Skills

Receptionist
Expert
Receptionist
Expert
Customer Service
Expert
Customer Service
Expert
Science
Expert
Science
Expert
Language Teaching
Expert
Language Teaching
Expert
خدمه العملاء
Expert
خدمه العملاء
Expert
BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
BUSINESS EXPANSION
Intermediate
BUSINESS EXPANSION
Intermediate
COORDINATING
Intermediate
COORDINATING
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
EDUCATIONAL ADMINISTRATION
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
STRATEGIC PLANNING
Intermediate
STRATEGIC PLANNING
Intermediate
TRANSLATIONS
Intermediate
TRANSLATIONS
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Expert
Microsoft Excel
Expert
Administration
Intermediate
Administration
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Receptionist
Expert
Receptionist
Expert

Languages

English
Intermediate
Portuguese
Expert
Arabic
Native Speaker

Training and Certifications

Certifications
UAE Driving License Holder