Rosario Chanouha

• Directed full remote administration and supported teams, keeping Kuwait property operations running smoothly.
• Coordinated 5 onsite sales agents with schedules, lead details, and follow-up notes for qualified sales prospects.
• Maintained custom CRM records for prospects, buyers, tenants, and properties, improving information accuracy.
• Handled daily client inquiries through calls, emails, messages, and social media, increasing response consistency.
• Qualified inbound real estate leads before sales handover, helping agents focus on serious buyers and tenants.
• Updated property listings, images, and marketing details, improving online visibility and prospect inquiry quality.
• Organized lease agreements, contracts, files, and property materials in digital folders, reducing retrieval time.
• Scheduled client, agent, and legal consultant meetings, reducing appointment conflicts across internal calendars.
• Collaborated with the finance team on rental payment tracking and monthly reports, supporting timely updates.

• Supervised project administration for education, training, and food support, serving 100 beneficiary families.
• Managed 4 team members and 10 volunteers, improving monitoring, survey, and distribution coordination.
• Oversaw daily logistics and operational follow-up, ensuring project activities stayed aligned with schedules.
• Built CRM tracking for beneficiary data, surveys, and team updates, strengthening data reporting accuracy.
• Analyzed data and operational progress, helping leadership identify gaps and improve implementation quality.
• Coordinated supplier quotations and procurement follow-ups, supporting delivery of training and distribution.
• Resolved team issues during daily operations, reducing project delays and maintaining uninterrupted execution.
• Facilitated stakeholder communication with suppliers, staff, and project teams, ensuring activity alignment.
• Maintained complete project documentation, ensuring readiness for internal reporting and management review.

• Managed administrative operations, improving efficiency across HR, procurement, operations, and scheduling.
• Administered Gray HR records for 20 employees, strengthening onboarding, recruitment, and staff data accuracy.
• Coordinated CEO calendar, meetings, and key notes, reducing scheduling conflicts across leadership priorities.
• Supported recruitment communications and coordinating meetings, improving candidate follow-up consistency.
• Onboarded employees through Gray HR, ensuring accurate profiles, documents, and efficient task readiness.
• Verified supplier profiles and contract details, improving documentation quality and procurement confidence.
• Tracked employee task completion for 20 staff, helping leadership monitor accountability and daily progress.
• Handled admin console updates for accounts and emails, minimizing access delays across internal operations.

• Coordinated program education operations for computer classes, supporting 500 students across 2 branches.
• Supervised teachers across separate branches, ensuring materials, schedules, and class delivery stayed aligned.
• Directed 8 volunteers handling attendance, student follow-up, and food distribution, supporting smooth delivery.
• Tracked progress and task implementation schedules, helping achieve 95% student retention across the program.
• Supported beneficiary selection, orientations, and interviews, ensuring eligible students accessed the training.
• Handled complaints and field challenges, reducing disruption risks and supporting continued attendance levels.

• Conducted MEAL data collection for assistance projects, supporting over 100 vulnerable beneficiary families.
• Completed pre-surveys and post-surveys by phone and visits, improving project impact measurement accuracy.
• Used SurveyCTO to collect and validate survey responses, improving data quality and reporting consistency.
• Guided enumerators on data quality standards, reducing collection errors and improving survey reliability levels.
• Prepared MEAL reports from collected data, helping project teams make clearer evidence-based decisions faster.

• Supported cash-grant project administration, helping 60 people launch businesses through training and support.
• Entered and updated beneficiary data for 250 evaluated cases, improving tracking accuracy throughout selection.
• Coordinated training sessions for beneficiaries, improving their readiness to open and manage small projects.
• Tracked beneficiary progress after selection, helping project teams monitor business preparation steps closely.