Rosarydasan Rozanna Devamalar

• Phone, email, Webex, Skype Communicating with American Doctors, Insurances and patients.
• Efficiently using highly confidential American billing system such AdvancedMD, AllScripts, and many others.
• Co-coordinating with all departments Business Intelligent, Quality assurance, Denial Management, On boarding posting, Billing and Collections for a quality client management.
• Client Profile Analysis and Management, progress analysis, Maintain workflow by studying methods; implementing cost reductions; and developing reporting procedures
• Advance researches on new system and internet to study the market and the business.
• Create and revise systems and procedures by analyzing operating practices and implementing changes
• Responding to client tasks via email and other online portals within 24 hours.
• Quality assurance of daily production and feedback to the departments and the corresponding team leads I the other departments.
• Preparing reports agendas plans and meetings
• Prepare training materials and conduct training programs
• Support service staff to ensure that service processes comply with the relevant requirements of the quality management
• Prepare, plans and implements internal quality audit, including ensuring closeout of audit findings, preparing audit reports and validating proper corrective and preventive actions to all QA findings
• Plan and monitor implementation of activities concerned with the development, application and maintenance of quality standards for work processes.
• Develop and initiate standards and methods for quality production
• Attend meetings and record minutes
• Working for insurance payment for the claims which has been denied not paid and pending.
• Getting all the pending insurance payment tactically speaking with the American Insurances.
• Email, electronic fax communication and phone communication with all three Insurance, patients and Doctors and within the company.
• Monthly and weekly analysis

Instructress
(2009 July 18TH to May 21st 2011)

Instructress - duties
 Work with the Microsoft office packages word, excel, PowerPoint and Access
 Handle graphic designing using Adobe Photoshop, adobe flash, Corel draw and Publishes
 To develop web pages using Macromedia Dream viewer, HTML and PHP
 Working in an Internet connected environment and dealing with e-mail
 Installing and updating soft ware

Have experience in lecturing for
 NCC-IDCS
 Web designing
 FIT (BIT-University of Colombo foundation)
 English
 Other
 BTEC Edexcel Diploma in Information Technology
 Web Designing and Multimedia Applications
 Computer Driving Licence(ICDL)
 GIT, GICT
 Graphic Designing
 Kids levels