Roselyn Mapili

ADMINISTRATIVE STAFF/ AS PROCUREMENT STAFF

➢ Maintaining a positive, empathetic and professional attitude toward customers at all times.
➢ Responding promptly to customer inquiries through calls.
➢ Communicating with customers through various channels.
➢ Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
➢ Giving customers information about products and services, take orders, and process returns.
➢ Processing orders, forms, applications, and requests.
➢ Keeping records of customer interactions, transactions, comments and complaints.
➢ Communicating and coordinating with colleagues as necessary.
➢ Providing feedback on the efficiency of the customer service process.
➢ Ensure customer satisfaction and provide professional customer support.
➢ Ensure that a business has a constant supply of materials or equipment.
➢ Scheduling material purchases and deliveries and verifying current inventory.
➢ Receiver of repair order paper of the car and other documents.
➢ Obtains price quotes from suppliers based on the various purchase requests within a company.
➢ Order parts needed for auto repairs of unit.
➢ Encode body repair estimate quotation for damaged units of vehicle.
➢ Compile, copy, sort, and file records of office activities, business transactions, and other activities.
➢ Complete and mail bills, contracts, policies, invoices, or checks.
➢ Verify items received against the purchase order and delivery note.
➢ Maintain a spreadsheet of all the items purchased and received and follow up any pending items for delivery.

Obtains client information by answering telephone calls.
➢ Served as first point of contact for guests/ customers.
➢ Maintains department schedule by maintaining calendars for department personnel, arranging
meetings, conferences, teleconferences, and travel.
➢ Completes requests by greeting customers, in person or on the telephone, answering or
referring inquiries.
➢ Maintains customer confidence and protects operations by keeping information confidential.
➢ Maintains office supplies inventory by checking stock to determine inventory level, anticipating
needed supplies, placing and expediting orders for supplies, and verifying receipt of supplies.
➢ Provides historical reference by utilizing filing and retrieval systems.
➢ Contributes to team effort by accomplishing related results as needed.
➢ Records all accounts receivable and consolidate transaction in the spreadsheet,
➢ Manage monthly journals, update entries and maintain sub ledger for fixed assets.
➢ Prepare reports of payrolls on monthly and weekly basis.
➢ Assist accountants by preparing financial data and reports.
➢ Maintain a statutory book i.e. registers of members, update of permit and licenses
➢ Checking stationary levels and ordering new supplies and maintaining an electronic and hard
copy filing system.
➢ Collect, count, and disburse money, do basic bookkeeping and complete banking
transactions.
SEMINARS ATTENDED
After Sales Common Module 1 (ASCM

Diligently file documents and reports.
➢ Prepare and send artworks for approval.
➢ Receive, direct and relay telephone and fax messages.
➢ Provide excellent customer service in person and by phone.
➢ Administer the manager’s calendar/diary particularly in scheduling, postponing and
cancelling appointments when and if required.