ROSHAN JOHN

Oversee and support all administrative duties in the office and ensure that office is operating smoothly
Manage office supplies inventory and place orders as necessary
Perform receptionist duties: greet visitors, and answer and direct phone calls
Receive and sort incoming mail and deliveries, and manage outgoing mail
Develop office policies and procedures, and ensure they are implemented appropriately
Assist with office layout planning and office moves, and with managing and maintaining IT infrastructure
Manage office budget
Identify opportunities for process and office management improvements, and design and implement new systems
Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Visa Requirements for clients travelling from India, China to UAE.
•Follow up with the Agents about the requirements of the Group.
•Handling Transfers, Meal Bookings, Online and Offline Excursion Tickets.
•Meeting with Tour Managers once they are in UAE and discussing about their requirements if any.
•Taking quick actions in a profitable way to the company, in case of any cancellations during the tour.
•Daily talking to drivers, Tour Guides and Tour coordinators and providing necessary locations and instructions about the group.
•Handling Daily Movement Chart in excel.
•Negotiating with the suppliers on special rates and FOC in case the margin is less.
•Keeping good and long-lasting relationship with suppliers and Agents.
•Rechecking the quotations prepared by the team on rates for various excursions.
•Being a part of the team on daily discussions on complaints and suggestions.
•Helping team extending an extra hand in case they need it.
•Co-ordination with Accounts Department and other departments on daily basis.

Quotation for potential clients.
•Dealing with sub-contractors, responding to queries and correspondence with clients.
•Checking all the petty cash vouchers for supporting documents, validity and accuracy in the system.
•Arranging travel, meetings and appointments.
•Monitor accounts to ensure payments are up to date.
•Research and resolve invoice discrepancies and issues.
•Maintain vendor files.
•Dealing with banks whenever required.
•Processing Invoices and Issuing Payments.

Responsibilities:
•Ensure high standards of customer satisfaction so that set standards are met and exceeded. Recommend process of improvements so that the front-end operations run smoothly and efficiently.
•Guide/coach and motivate CSR’s and Drivers to increase rental revenue at the locations and determine the requirement of vehicles for daily & monthly rentals/ reservations so that location revenue targets and customer requirements are exceeded.
•Handled walk-in, email and phone reservation and provide required information on rental conditions.
•Gathered all necessary documents from customers as required by car rental and government agencies.
•Managed to open and closed contracts with relevant details and payment recovered as to actual mileage driven, fuel consumed, traffic fines incurred and physical car conditions.
•Arranged car delivery and collections as required by clients
•Ensure compliance of procedures and recommend new procedures or changes to existing procedures so that revenue and vehicle movement is accurately and completely accounted for. Ensure accuracy of documentation and system entry to achieve zero-error records.
•Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function.
•Ensure maintenance of the location as per set standards and enhancement of brand image.
•Build relationship with relevant Authorities at each of the locations and be the first point of contact to represent the business.
•Explore sales opportunities outside the Branch by targeting Government Institutions, Schools/Universities and Corporate clients
•To ensure the extension of rental agreements upon completion of contract period for both LPO and passenger rentals.
•Ensure recovery of Traffic Fine for all open agreements.
•Recommend agreements for police cases and prepare documentation for Manager's review.
•Ensure that all customer queries are handled in a timely manner and to the best satisfaction of customers.
•Conduct regular monitoring and updating of reports.
•Ensure continuous improvements are initiated through way of reporting, data capturing, analysis and MIS.
•To carry out business practices that are ethical and in line with Company policies.
•To develop a strong relationship with the customers and manage their expectation's leading to better customer satisfaction and retention.
•To work closely with the other departments like customer relations, lease service, invoicing and collections to be able to handle corporate rental queries efficiently.
•Handling complaints and general inquiries from both inside and outside the company.
•Managing fleet and rental counters to provide smooth flow and process for the company and most importantly for the customers.

Responsibilities:
•Greeting customers, complete necessary rental or parking information, disclose rates, terms and conditions of rental and obtain customers signatures while using encouraging customers to utilize other service options.
•Receiving telephone calls and handling customer related issues; directing other phone calls to appropriate personnel or taking messages.
•Complete, review and submit various reports to supervisor.
•Maintain and update rental agreement files; contract and notify customers of overdue rental vehicles and inquire as to the expected date of return; process rental extensions.
•Balancing money in counter drawers; retrieving amount of money collected during shift, complete deposit slip and place money in safe.
•Entering and maintaining information in location logs.
•Completing Car exchange requests in Computer system.
•Performing related responsibilities as assigned or required.
•Verify and complete customer paper work.
•Identifying the existing irregularities and scratches and point out all the special features of the vehicle to the customer.
•Checking mileage and damage inspection when vehicles are returned.
•Providing support services and sales, if dealing with regular accounts of leasing companies.

Responsibilities:
•Efficient and accurate transaction processing
•Accept Retail and commercial deposits
•Processing Invoices and Issuing Payments.
•Maintaining records by verifying invoices debits and credits.

Improved overall customer relationship and satisfaction by delivering quality customer service.
•Gathered information on products and services that are highly on demand by customers via market survey and feedback.
•Handled complains and supervisory calls regarding rental charges, rental terms and policies and any other related rental concerns.
•Able to receive rental payments via cash, debit/credit card, cheque and bank transfer facility.
•Managed to make reservations and introduce rental options either short/long term rentals and convert it to sale.
•Maintained list of late return report as basis of payment collection from clients with rental dues.
•Served as after sales support for customers with rental vehicle concerns on matters of maintenance, record of damages, outstanding dues, details of traffic fines and registration/insurance policies.
•Prepared Daily Management Report for Higher Management basis of car status as to rented, ready, on maintenance, management use, PRO (with police cases).
•Calculated Monthly Revenue for branches to be submitted to Line Manager.
•In charge of any inbound and outbound bank related concerns as to POS machine request, bank dispute, chargebacks, bounced cheque/clearance and bank transfer transactions.
•Processed rental invoices, detailed statement of account and letter of reminder/notices towards individual/corporate rental dues for accounts receivable purposes.
•Investigated and managed handling delinquent payer record of rental dues and regularly provided the Management reports for further action to be taken.
•Worked on a monthly and yearly target set of payment collection.

transportation for hotel guests with their travel requirement.
•Over the phone sales and explanation of services.
•Provided excellent customer care and attention leading to consistent positive reviews.
•Coordinate Airport transfers for the guests.
•Support In-house Guests with tailor made itineraries.