Senior Sales Consultant
BinHendi Enterprises
Total years of experience :9 years, 6 Months
• Providing outstanding customer service on a daily basis. Clientele development, building customer base through friendly, attentive service.
• Drive revenue and achieving store target by up selling and cross selling strategies, add-ons to customers.
• Maintain customer files and follow up on sales to create brand loyalty and increase customer retention
• Handling customer complaints in a calm and professional manner.
• Daily DSR, KPI reports. Weekly Competitors report, Missed sales report for Buyers etc.
• Process customer payments and maintain sales records in accordance with company procedures and policies.
Key Accomplishments:
• Exceeded personal daily, weekly and monthly sales goals. Ranked top seller of the month.
• Marketed and sold products and services in and out store to high-end individuals (including Sheikhs, Royal Families, Company Presidents, CEOs, Prime Ministers and Celebrities) and corporate accounts, averaging from $3, 000 to $50, 000 per sale
• Brioni MTM event with Brioni Italian Master Tailor Mr. Domiano
3 days “Su Misura” Made To Measure Event in Capital Executive Lounge.
Assisted in establishing and operating new PMS Opera.
• Managed customer service resulting in excellent long term relationships and account retention.
• Effective cross-selling and upselling and organizational skills; critical thinking and time management skills.
• Handled and interfaced with key account customers to support daily requests, including service activation, account maintenance, trouble shooting and complaints in timely and responsive manner.
• Demonstrated effective sales calls that increased sales and laid the foundation for future growth of the hotel group.
• Demonstrated integrity with experience in Customer Care and management.
• Orchestrated contract and legal negotiations.
• Created and maintained internal documents including customer accounts, training manuals, and product lists.
• Managed and responsible for operations of manufacturing and assembling plants. Lead and develop employees by identifying training needs.
• Develop and deliver the business plans through carrying out research, formulating market analysis and delivering accurate business reports.
• Serve as a lead facilitator both internally and externally for projects
• Pro-actively hunt for target organizations and establish communications with those businesses that can benefit from Company’s services and products
• Manage the proposal development process and maintain the time-lines for the proposal teams
• Support marketing activities, including trade/ scientific shows, mailings, etc.
• Design and implement sales strategies to develop accounts, ensure services consistently met or exceeded standards, and enhanced profitability.
• Prepare forecasts, employing long-range planning strategies.
• Generate high level of customer satisfaction; monitoring factors impacting day-to-day and long-range operations.
Graduated with academic distinction and honors. GPA Overall: 3.38 All education financed through Government Scholarship and Part-Time work.
Graduated with academic distinction and honors. GPA Overall: 86%.out of 100%. All education financed through Government Scholarship and Part-Time work.