Officer
Oman insurance company
Total years of experience :15 years, 9 Months
Attending calls from customer answering from all the departments.
Handling customer queries and complains.
Handling queries for Medical U/W And claims, Motor U/W and claims.
Preparing Insurance quotation (Motor, Individual medical, Travel, Home).
Sending SMS to the customers for renewal of their Insurance.
Coordinating with all branches across UAE for renewal of insurance policies.
Coordinating with the provides for the direct billing payments.
Assisting customers in OIC portal
Issuing Travel Certificate, NCB letters for customer.
Calling customer for the collection on their reimbursements of cheque or dispatch through courier.
Handling renewal of FGA (Fire and General Accident). Calling for renewal and coordinating with FGA U/W department for renewal.