Learning & Development Manager
DHL
Total years of experience :26 years, 8 Months
Learning and Development Manger
2014-Present DHL
Accountable for all aspects of budgeting, planning, and implementation of strategic development
opportunities in distribution for 137 leaders managing over 1, 650 associates. Additionally, serve as senior project manager obtaining sr. mgmt buy-in and leading cross-functional teams to implement and manage business change initiatives.
Select Accomplishments:
Built and upskilled a Talent Development Team (3 direct reports + Matrix project FTE)
Introduced the talent assessment process and mapping from team leader to Manager to drive
succession planning, job rotations, and stretch assignments for leadership retention and
upward mobility
Introduced regional talent calibration to enhance talent visibility and compare across locations
Provided coaching, facilitation, team development, systems analysis, process re engineering
and organization development services in consultation with senior managers to implement
organization improvement initiatives and assure alignment with DPDHL strategic plan.
Coached Sr. Management to teach classes on active leadership and to create a culture of
feedback and recognition.
Trained & facilitated the development and implementation of self-disciplined (leaderless) work
teams that aligned operating goals with organizational and departmental mission.
Developed an award winning in- house training and development program focused on
customer centricity for Retail and Customer Accounting teams using a combination of case
studies, on the job learning, stretch assignments, classroom training, on-line learning, and
coaching / mentoring to meet specific organizational objectives, address gaps in performance,
and build bench strength.
Defrayed training costs by using work based learning to correct immediate issues. (ROI
7 to 14.5%)
23% saving on variable staffing training budget
Built evaluation processes into training solutions to ensure quality and continuous
improvement.
Designed and evaluated innovative leadership development initiatives based on job
performance competency models, 360° multi-rater feedback, occupational personality
questionnaire (OPQ) and assessment centers.
Designed near -the job- experiential learning development program as a method to ensure
application of learning of DHL accelerated global programs - CIS (Certified International
Specialist) & CIM (Certified International manager) back to the work place.
Additional Responsibilities:
Responsible for implementing the Compliance, Code of Conduct, Business Ethics and the Anti-corruption training across DHL-UAE.
Accountable for managing the annual performance cycle to ensure consistency and fairness
and that the system has a positive impact on employee motivation and performance.
Manage, deliver, and coordinate the global (CIS) Certified International Specialist and (CIM)
Certified International Manager training programs.
Support DHL - AE Senior HR Director with the documentation of HR best practices awards
e.g. Great Place to Work, Top Employer and Aon Hewitt.
Some Achievements
CEO Award 2015 | Performance Rating = Exceeds Expectations 6 years in a row | Employee of the Year 2016 - Runner Up | Employee of the Year 2018- Runner Up
• Received Exceed Expectations ratings for employee development on companywide satisfaction survey.
• Reduced annual training delivery costs by € 23 thousand by implementing internally developed and delivered end to end relevant and engaging management and employee level workshops, learning bites, books review sessions and experiential learning activities.
• Headed instructional development; repurposed, edited, and expanded the company’s library of courses and optimized learning through multi-mode training, classroom instruction, and action learning
• Transitioned company from paper training to digital instruction; project managed concurrent instructor-led courses, e-learning, video/DVD, and blended learning initiatives.
• Analysed business requirements and best practices; engaged stakeholders in their role in curriculum development to integrate emphasis areas and relevant new material.
• Measured training outcomes, conducted train the trainer and pilot exercises, and reviewed the quality of new curriculums for modification and budget alignment.
• Developed a comprehensive strategy to manage program delivery and organizational adoption, talent development, and leadership effectiveness to continuously improve/mitigate risk around training initiatives.
• Deployed a structured talent review process to drive succession planning, job rotations, and stretch assignments for leadership retention and upward mobility.
•Designed, delivered, organized and coordinated the “Enhancing Organizational Climate and Building Trust” training course as part of the corporate action plan on the “Voice Your Opinion” survey. This very successful course achieved 96% of excellent and 4% of very good ratings and the attendance of 432 employees out of 450 over a period of 5 weeks.
•Redesigned the image and documentation of the structured Institute of Leadership and Management (ILM) programs, ensuring that it is aligned with the new ILM award/certificate criteria and assessment methods.
•Designed & delivered training and various leadership workshops for the corporate management on variety of communications-based and leadership subjects.
•Monitored and co - Managed the progress of work completed for each development of staff and coordinated with Institute of Leadership and Management (ILM) staff locally for external verification, and (in London) for program registrations.
•Designed, developed and delivered specialized training programs as required for (MDP) Management Development Pool Members, (DP) Development Pool Members as well as delivering the ILM L3 & L5 programs to the First line and Middle Managers employees.
•A significant part of my role is to assess leadership potential of Middle Managers for fast track development and to forward recommendations and justifications to senior managers.
•Accounted for the designing and the delivery of training courses that is aligned with the training needs of our external customers from other industries.
•Conducted Training Needs Analysis (TNA) and forwarded the results directly to the head of management training to identify short and long-term future requirements.
•Responsible about ensuring that SAP functionality is being used to its full potential in relation to any career development and succession management activities
•Championed the content design, development and maintenance of the DUBAL training and development Learning Portal
• Delivered and assisted in the design and development of a new high impact competency based Induction programs that inspired and prepared a multicultural cabin crew group to settle within the Emirates Group in line with Service Delivery and Corporate objectives and business plans incorporating best working practices.
• Conducted Training needs Analysis and used diagnostic tools to assess skills gaps in staff competency levels.
• Supervised, mentored, and delivered a day to day coaching and development to a staff of five Part Time Trainers.
• Compiled confidential reports and undertook the end of each course interviews with individual
• Responsible for handling all aspects of the disciplinary process including resignations and terminations for new joiners
• Developed, designed and delivered, as the lead trainer, a range of Leadership training courses to a multicultural audience of flight seniors, so as to meet all necessary regulations and standards, ensuring alignment with Service Delivery and Corporate objectives.
• Responsible for quality assurance, ensuring all GCAA regulatory standards/changes and all related Service Delivery initiatives are incorporated into relevant training modules/programs to ensure accuracy and currency of course content.
• Identify delivery platform options to maximize a learner centred approach and to minimise operational impact.
• Delivered excellent training standards to teams of 20 new recruits at any one time over a demanding 10 day period, including the entire service delivery package and customer service orientation in line with pre-defined company targets. Ensured both practical and theoretical learning patterns, consistently achieving 100% pass rates across all training delegates.
• Authored and presented training reports for each delegate, highlighting strengths, weaknesses and potential areas of excellence or concern, providing comprehensive advice and development plan to individuals on completion of training.
• Conducting corporate induction day for various new employees Ensure that all employees receive appropriate orientation, introduce them to the UAE culture and Emirates airlines corporate values. Set ground rules and expectations introduce company goals and also the potential of individual’s
Professional Human Resources Management certificate - Human Development Institute, May 2004 Certified Emotional Intelligence practitioner - Six Seconds , October 2011 Train the Trainer certificate, Emirates Training College, April 2005 Currently enrolled with Bradfield institute aiming to complete the CIPD diploma in learning and development. Successfully attended more than 48 various Training & Development in addition to leadership skills courses
