Rudra Bhattacharjee

• Led transition of an acquired companies into Henkel's global ERP SAP system, streamlining SOPs, resulting
in 30% faster order processing.
• Managed production, distribution, and collection of 500+ monthly invoices totalling 8.5 million AEDs for
Construction Adhesive manufacturing, contributing to 15% increase in revenue.
• Oversaw change management for 23 team members, providing training and support for inventory and
supply chain, reducing transition time by 20%
• Orchestrated daily loading schedules, enhancing delivery efficiency by 25%
• Collaborated with internal stakeholders, solving complex operational challenges, and improving customer
satisfaction by 15%
• Enabled automated delivery confirmation via WhatsApp, reducing delivery confirmation times by 40%
• Spearheaded SAP automation, decreasing processing time by 25%
• Developed dynamic sales dashboards using SAP and VBA scripting for informed decisions.

• Pioneered E-Commerce operations expansion across 7 territories, i.e., UAE, KSA, Oman, Qatar, Egypt,
Kuwait, Bahrain, boosting sales by 30%
• Led infrastructural and technological projects for renowned group brands viz., HomeCentre, HomeBox,
Babyshop, Splash, ShoeMart, ShoeExpress, CentrePoint and other brands, driving 20% increase in process
efficiency.
• Successfully implemented the 'HOME SAHLA' operation management application, overseeing
development, QA testing, UAT and go-live. Improving fulfilment speed by 25%
• Achieved 90% fulfilment accuracy and decreased customer complaints by 20%
• Analysed metrics, improved DC throughput rate by 5%, reducing last-mile delivery time by 15%

• Managed daily E-Commerce operations, achieving 98% order fulfilment rate.
• Reduced order processing time by 20%, optimizing picking and batching processes.
• Ensured efficient Last Mile performance, decreasing incident rates by 18%
• Conducted audits, maintained KPIs, and fostered cross-functional collaboration.
• Coordinated with 3PL partners, including ARAMEX, FETCHR, SHIPA, OLM TEAM (LMG) and EMIRATES
POST, to ensure on-time and accurate deliveries.

Managed end-to-end e-commerce operations, overseeing up to 3200 invoices during peak periods,
achieving 98% on-time delivery.
• Optimized warehouses, achieving 18% higher pick productivity and 20% greater storage capacity.
• Led around 120 personnel during peak events, implemented peak demand strategies, and analysed
warehouse operations for improvements. Improved manpower utilization by 15%
• Revamped store delivery processes, applying industry best practices.
• Managed a process re-engineering project to improve and consolidate end-to-end service processes;
restructured communication flow among 10 departments and cut down paperwork by 75%

Rail Logistics Project- Conducted a comprehensive study on dead freight in rail logistics, with a focus on
transportation of Hot Rolled Steel

• Founded and managed a technology-based business, serving diverse businesses and promoting them.
• Planned and contracted with various clients viz, Kotak Mahindra Life Insurance, ICICI Prudential Life
Insurance and WBSEDCL and ensured to meet agreements with an excellent degree of commitment.
• Orchestrated system integration, networking, and provided grievance redress mechanisms.
• Achieved an annual turnover of 7.2 million INR and successfully managed a team of 60 employees.