Manager Technical Services (Consultant)
TechnoServe
Total years of experience :26 years, 1 Months
• Providing technical input and support to TechnoServe manufacturing team.
• Business development to expand current products and services offered by TechnoServe
• Preparing technical documentation and working on the plan to optimize manufacturing, repair and re-certification processes for various types of Oil & Gas equipment and tools.
• Sales, Marketing & Support activities for the assigned market territory (UAE and remotes)
• Providing technical input and support to engineers in customer offices for planning and designing operations programs.
• Single point of contact for all customer communication in UAE and remotes. Providing cost estimates for planned activities, information on the lead time for equipment, materials and spare parts delivery, preparing weekly activity reports, gathering and submitting information for Lesson Learned Database.
• Participating on daily morning meetings in customer offices, following up and closing pending NCRs (Non Conformance Reports).
• Developing, initiating and executing marketing and sales plans. Working and implementing pricing strategies for new and existing customers.
• Actively developing the market and promoting company's products & services.
• Building and maintaining a network of key client. Participating and presenting on conferences, trade shows and expeditions.
• Collecting PO´s, invoicing and ensuring payment. Dealing and supporting all activities with 3rd party contractors and distributors for rental equipment.
• Working closely with Commercial Departments on tenders and contracts preparation, preparing bid submission documents, actively participating in reviews and clarification process and etc…
• Building and maintaining healthy HSE culture, ensuring that the Company HSE Policies, Procedures and Regulations are actively implemented.
• Identifying and exploiting opportunities with existing and potential customers to generate sales in the region.
• Providing after sales technical support including customer product training as required.
• Monitoring order progression from ‘quote to cash’, to ensure excellent customer service and efficient receivables. Following up on the invoicing and insuring payments.
• Working with extended organization to participate in regional marketing events such as trade shows.
• Preparing and submitting documentation for bids and tenders.
• Maintaining a high level or product knowledge. Monitoring and reporting on market intelligence.
• Developing and implementing sales strategies, planning and forecasting, driving sales activities.
• Responsible for the generation of sales to new customers and expanding the customer base.
• Maintaining relationships & sales with existing customer base.
• Assisting with resolving post-sales customer issues in regard to accounts receivable, quality, product performance, sales and service.
• Preparing and presenting product quotes.
• Assisting in the development of new markets for the Pro-Rod product line, schools, seminars, lunch and learn.
• Gathering market place intelligence
• Running artificial lift designs and providing recommendations to customers.
• Well performance optimization for SAGD and CSS applications.
• Assisting with developing opportunity identification and preparing of business strategies and plans
• Performing market research and providing analysis, supporting strategy development
• Accountable for preparation, execution, and the overall performance of well intervention equipment while on location at the client site.
• Field Sales. Actively promoted company products and services to existing and potential customers in the field.
• Developed and maintained sales relationships with all levels/sizes of customers.
• Sold products and services to existing and new customers in the field.
• Tracked competitors’ behaviour and market conditions.
• Looked for new and innovative applications of existing products to better meet customer’s needs.
• Tracked field service orders and worked with finance department to follow through on invoicing process with customers.
• Prepared/reviewed technical and commercial documentation for new tenders/contracts.
• Supervised team of more than 20 field engineers, operators and admin/support staff.
• Assisted and worked together with Operations manager in all matters relating to daily operational activities of the company.
• Conducted site visits to ensure efficient operations.
• Ensured QA/QC procedure implemented daily during operation.
• Ensured that all equipment is calibrated and valid certificate of calibration maintained all the time at all locations.
• Prepared material and provided technical training to junior less experienced engineers.
• Coordinated with Customer’s personnel to ensure trouble free operation and maintained good relations with them.
• Supported 14 countries in MEAP region. Successfully implemented roll out of the EJP software in MEAP region.
• Spearheaded all field tests processes/issues and initiated innovative ways to increase efficiency.
• Conducted pre-job tests for new technical equipment to ensure their availability and smooth functioning.
• Assured safe rig up and equipment operations adhering to the company standards and client requirements. Recorded measurement/test data, based on test analysis and managed field test job schedule.
• Responsible for planning procedures for equipment’s design, generated reports pertaining to project status, test data/analysis and submitted the same to senior management. Played active role in new product launches.
• Provided efficient services to assure timely/cost effective maintenance of restructured equipment to meet/exceed client standards. Maintained/modified test schedules for ascertaining on-time delivery of design/maintenance services.
• Resolved technical issues of the HTC (Houston Technology Center) project teams during the course of field development.
• Submitted monthly data of field performance parameters to the upper management, along with proposals to eliminate bottlenecks in maintenance. Recommended possible avenues of improving the process and safety procedures.
• Coordinated with field engineers to determine field tests strategy and instructed them on production test programs/fixtures, thus ensuring equipment operations.
• Supervised team of more than 10 field engineers, operators and admin/support staff.
• Spearheaded crucial projects by coordinating laterally between diverse technical teams and vertically across management hierarchy to seamlessly implement project rollouts, management systems and process enhancements.
• Managed operational areas and formulated implementation road maps for long-term strategy, plans and programs to ensure safe, reliable/efficient Oil & Gas operations.
• Assured strictest adherence to quality standards by implementing rigorous quality assurance policies and resolved any unexpected technical difficulties, identified bottlenecks and affected systems reengineering.
• Assigned duties to the technical personnel for job/project management/administration and monitored their daily progress. Guided the field staff in case of technical queries and determined work directions.
• Endorsed sales team in promoting sales, technical quote preparation, tender and contract negotiations. Prepared technical presentations for target clientele and attended regular meetings with clients.
• Evaluated operational/maintenance cost estimates and ensured operational readiness of all safety/emergency equipment by executing monthly maintenance checks as per checklist.
• Presented monthly data of project performance parameters to the senior management to eliminate bottlenecks in maintenance. Notified possible avenues of improving the operational procedures.
• Supervised team of more than 20 field engineers, operators and admin/support staff.
• Accountable for daily field engineering operations of several Abu Dhabi onshore fields. Verified compliance of onshore operations with local laws, decrees/regulations and ensured client requirements, contracts and terms of conditions are met.
• Assisted the senior management in providing high calibre onshore Oil & Gas Project, by managing the design, procurement, construction and commissioning of the project. Attended symposiums to highlight technical capabilities and developing technologies.
• Played a crucial role in development of operating, reporting and recording procedures for oil and gas production/injection performance. Enhanced operational efficiency and streamlined technical process thus expediting the field processes.
• Collated/analysed data pertaining to various performance and business parameters to plan/effect turnkey business solutions, aimed at enhancing profitability.
• Led onshore field staff for the operations processes. Coordinated with Project Engineers and team members to clarify business/technical requirements.
• Proffered operational support, training, assessment and development of Baker Hughes technicians.
• Tendered technical support, oversaw the rigging up/ running of various specialized tools and managed tool assignments, tool status and inventory. Assembled/prepared tools for rig site delivery and kept close tabs on tool service, maintenance and test equipment.
• Mediated between Operations Group and Maintenance Group to verify apposite deployment/tracking of company assets. Managed surplus materials and equipment for the assigned territory.
• Prepared AFEs, optimized operational logistics in the field and played the key role in helping to improve shipping procedures between several countries within the assigned region.
• Provided inventory management and purchasing support to sustain daily field operations. Performed monthly inventory counts.
• Played active role in all activities related to shipping and logistics of the equipment and tools. Prepared necessary supporting documents.
• Performed well site supervision/operations and conducted regular audits on equipment/services. Liaised with Operations Manager and Logistics/Maintenance personnel to ascertain and comply with the requirements for future operations.
• Accountable for preparation, execution, and the overall performance of open/cased hole equipment while on location at the client site.
• Operated assigned wireline service tools and administered well site operations to insure delivery of quality service and compliance with HSE standards.
• Created, edited and delivered various types of well data information (well logs, well headers, well files, LAS, CGM etc.)
• Performed basic log/data interpretation (analysed corrosion data, cement evaluation and etc...)
• Supervised, assisted and directed field staff in the calibration of equipment and the setup/running of open/cased hole services.
Provided field engineering services in the field (on/offshore).
• Performed logging / mechanical services, following company policy and customer requirements. Coordinated equipment assembly and rig up.
• Responsible for performance and supervision of well site field operations and efficient open hole, cased hole services.
• Responsible for organization, support, procurement, performance and supervision of the wellsite field operations for offshore and onshore projects.
• Worked under supervision of Field Engineers offshore and onshore. Performed assembly and service of the various rig equipment and tools. Received on-job training.
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