- Answer incoming calls and maintain a rapid response rate according to agreed standards.
- Providing administrative and organizational support to the Corporate Service Department.
- Establish and maintain professional communication with internal and externa stakeholders and general public.
- Liaising with PA to CG and other departments re official visitors and the daily programme.
- Log information on calls received, where required and maintains detailed and accurate records.
- Prepare mail for posting, whilst maintaining the imprest franking machine, ensuring all records are up to date.
- Managing Stationary requirements for The Embassy and ownership of the budget plus performing quarterly inventories of the stationary stores
- Working with the Finance and Telecoms Officers to collate Du, Etisalat bills
- Management of the Embassy’s’ Business Card requirements
- Managing The Embassy’s’ DHL account
- Assisting HR with Medical Insurance, data collation and updating, organizing events such as the induction program for new joiners and Wellness week at work, preparing letters for staff.
- Assisting Estates department with purchasing and ad hoc tasks.
- Covering the transport officers responsibilities on their leave.
- Other administrative tasks in support of Corporate Services including cover for colleagues (including Helping HR with any letters which need to be made for salary, account opening etc, Assisting Estates Team with searching and purchasing new items as and when required.)
- Assisting the Government Relations Officer with visa process etc.

- Increasing corporate clientele by networking, meeting and exploring avenues for business
- Converting walk-in candidates to enroll for professional courses through effective consultation
- Identifying needs and catering to enhance working personnel
- Managing business correspondence
- Handling administrative responsibilities within the group
- Coordinating training programs in-house as well as at client premises
- Creating invoices and following up with vendors

(temporary Assignment)
Transport
- Manage transport fleet of 6 official vehicles, and 4 fleet drivers ensuring that month end checks are completed and vehicles are serviced as per schedule
- Co-ordinate transport bookings according to the Embassy’s Transport Policy.
- Management of transport programme of all official & Ministerial visits.
- Responsible for monitoring all vehicle budgets including petrol cost, servicing, Salik and additional transport costs
Estates
- Responsible for transit accommodation ensuring the properties are ready for new visitors.
- Maintaining Technical team diary ensuring their work schedule is correctly prioritised.
- Ownership of all Inventories for all residential properties; office furniture and stores
- Filing of documents
Reception
- Day to day management of the embassy reception.
- Answer incoming calls and emails in a professional manner. Log information on calls received and maintain detailed and accurate records.
- Receive visitors and liaise with all departments accordingly.
- Manage mail distribution, prepare mail for posting, whilst maintaining impressed franking machine.
- Co-ordinate the recordings for the Embassy contact Information line.
- Collecting and filing Utility bills.
- Maintaining office stationery for all departments.
- Replying via correspondence and reports which include monitoring or researching from the internet, internal and external sources.

Providing Mashreq bank customers information regarding Credit Shield Insurance and Pay Protect Insurance and assisting them in the activation process.
Achieving monthly targets.
Monthly performance meeting with team leaders and managers.
Learning and suggesting new ways to improve the quality of the service.

Maintaining records of meetings, drafting official letters, email correspondence, visiting principals of schools and students as and when required, helping in arranging and organizing programs as and when required.
Voluntary work:
Volunteered in Fund Raising Activity December 2013 by helping in making Seasonal Greeting Cards.
Helped in providing write ups and for the website of Completion Foundation (still in process)
Organized and arranged an Away Day for the Students of Completion Foundation along with the CEO.
Volunteered in card making activity, of completion foundation.

Maintaining monthly leave records, short listing applications and scheduling interviews, Arranging meetings and conferences, drafting letters, official email correspondence, forwarding the staffs complaints etc and maintaining monthly performance records of applicants.

Completed a research on the habitat websites, helped on the home-team huddle project, provided new ideas for volunteer work and awareness of the organization and did other small tasks as and when required.
Volunteered on building site for painting and arranging the house.
Helped in the retail store in arranging items.
Volunteered in Fund Raising by going door to door for funds.

Key Accountabilities: Verification of all supporting documents provided by visa applicants, performed the duties of a line manager, acting team lead on the visits desk, translations of documents for the foreigners, interpretation and work in the Decision Support Team as and when required, assisting RALON for new trends, job shadowing and training to the new staff as and when needed.
Achievements: Joined the company on a 6th month contract, which was to end on the 29th July 09. My contract was renewed keeping my quality and quantity of work in mind, after a year I was promoted to acting team lead for Visits desk verification.
Volunteered and participated in the fund raising “Diversity Event 2010” held by the British High Commission Islamabad.

➢ Time period: From Nov 2008 till Jan 2009.
➢ Designation: Tele Sales Representative.
➢ Job description: Provide the customers of Canada with lower call rates for their long distance calls keeping quality and the customers' needs and demands in mind.
➢ Reason for leaving: Better job opportunity.

• Infospan Inc:
➢ Time period: From Nov 2007 to Oct 2008.
➢ Designation: Tele Sales Representative.
➢ Job description: Provide the customers of Canada with lower call rates for their long distance calls keeping quality and the customers' needs and demands in mind.
➢ Achievements: Was employee of the week on several different occasions for having the highest sales rate in a week.
➢ Reason for leaving Completion of project.

• Touchstone Communications:
➢ Time period: From 29 June 2006 till September 2007.
➢ Designation: Customer Sales Representative.
➢ Job description: My job was to give lower rates to customers for their mortgage keeping the quality and needs of the customer in mind.
➢ Achievements: ❖ Received a star caller certificate for the quality that I gave during the call.
❖ Received a star team certificate for being a part of the team who provided more sales than any other team on the project.
❖ Received a successful year completion certificate.
➢ Reason for leaving: completion of project.