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Ryan Alghamdi, System & Support Engineer

Ryan Alghamdi

System & Support Engineer·Smart Technology Solutions

Saudi Arabia

Bachelor's degree, Computer Science

Work experience

Total years of experience: 11 years, 3 months

System & Support Engineer

October 2017 - Present

Smart Technology Solutions

Saudi Arabia

October 2017 - Present

Provide the Best Solutions & Services to The Clients
Company industry:
IT Services
Job role:
Support Services

Junior Customer Service Representative

March 2015 - October 2017

Lumba

United States

March 2015 - October 2017

Interface between the technical team and users to fix application issues and enhance the customer experience, (remotely part time job)
Company industry:
Entertainment
Job role:
Customer Service and Call Center

General Support Trainee

July 2017 - September 2017

Smart Technology Solutions

Saudi Arabia

July 2017 - September 2017

Supporting the team to provide the Bestest Solutions and Services to the Clients
Company industry:
IT Services
Job role:
Support Services

Admin Assistant Trainee

January 2017 - April 2017

Waqood Tech

Jeddah, Saudi Arabia

January 2017 - April 2017

Training in

Projects Management:
- Coordinate with Projects Manager regarding the projects deadlines.
- Ensure the tasks had been implemented by the employees of the project.
- Schedule meetings between the projects manager and the clients .

System Analysis:
- Meeting the clients and supporting the system analyst and the projects manager.
- Gather initial requirements from the clients.

QA (Quality Assurance ):
- Testing the software using use cases provided from the system analyst .
- Creating reports regarding the software issues and share it with the technical leader and the system analyst.
- Ensure the software’s quality delivered .
Company industry:
IT Services
Job role:
Management

Education

King Abdulaziz University

November 2015

November 2015

Bachelor's degree, Computer Science

Saudi Arabia

View attachment

Skills

SAP
Expert
SAP
Expert
System Analysis
Expert
System Analysis
Expert
Virtual Teams
Expert
Virtual Teams
Expert
IT Management
Expert
IT Management
Expert
System Testing
Expert
System Testing
Expert
SAP
Expert
SAP
Expert
System Analysis
Expert
System Analysis
Expert
Virtual Teams
Expert
Virtual Teams
Expert
IT Management
Expert
IT Management
Expert
System Testing
Expert
System Testing
Expert

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Certifications
The Language and Tools of Financial Analysis
Jul 2015
Certificate of Participation in TERP10_16 Integrated Business Processes in SAP ERP
May 2016