Business Operations Manager - Middle East
Confidential
Total years of experience :20 years, 4 Months
Role: Business Operations Manager supporting the Technology Consulting practice at PwC Middle East, responsible for executing the strategic, tactical and operational activities across a fast-growing region covering the UAE, Saudi Arabia and Qatar growth markets.
Responsibilities:
• Defined the Management System to promote team engagement and discussion, formalize business reviews and streamline information-sharing across the region
• Establish key processes to provide a consistent platform for business operations across the region, due to its high rate of growth at +20% YtY.
• Organize and manage team building and annual event to unite a diverse and dispersed regional team to operate as a coherent unit
• Develop the 2016 Strategy for Growth business plan in conjunction with all Senior Partners
• Focal point for communication and execution of team activities and business unit co-ordination
Role: Trusted Advisor to Vice-President. Managed Standard Operating Procedures and execution of Sales & Revenue Targets across MEA. Responsibilities: • Trusted advisor to the VP and Senior Management for business performance • Defined key processes: e.g: Opportunity-to-Order (O2O) and Opportunity-to-Cash (O2C) • Managed pipeline to final sale, registration in corporate financial systems and the delivery to secure revenue. Previous Roles: • Sales Management Advisor - CEO Jan 2011 - Sep 2012 • Sales Operations Manager - Services Jan 2010 - Dec 2010 • Executive Advisor - Global Tech. GM Jan 2009 - Jan 2010 • Business Analyst - Global Business Svcs Feb 2008 - Jan 2009 Highlight: participated in Corporate Social Responsibility program in Xiamen, China. Selected as 1 of 12 members from +400, 000 employees. Proud to contribute to society and learn about Chinese culture and traditions.
Previous Employer: Samsung Mobile SA (Pty) Ltd
Period Employed: Jan-Jan 2008
Position/s Held: Field Market Executive
Contributions & Achievements:
• Maintained key Client Relationships through regular engagement to ensure adequate supply and support
• Provided performance headlights to Samsung Leadership and their clients in order to improve sales outputs
• Efficient and consistent staff training improved Sales output by 32% year-to-year
Previous Employer: Leegra Marketing CC
Period Employed: 2004, 2005 & 2006
Position/s Held: Specialist Sales
Contributions & Achievements:
• Organize and host show stands at large events; such as Expo's and Golf Days, etc
• Training of Staff and co-ordinating sales activities
• Achieved award for Top Salesman during 2005
Master of Business Administration (MBA) - Upcoming studies
Name of Institution: Univ. of Johannesburg (former Rand Afrikaans Univ. (RAU)) Qualification attained: BCom Financial Management (2006) Top achievement / contribution - Student Representative Council member
Primary & High School Education: La Salle College, Johannesburg, South Africa Qualification attained: Grade 12 (Matric) Certificate (2003) with Disctinction
