Supervisor
Kozii Cafe
Total years of experience :24 years, 5 Months
December 2014 - Present CAFÉ SUPERVISOR
Kozii Café
The Dubai Mall
o Responsible for the daily operations of the cafe
o Responsible for the sales attainment, procurement and inventory of all supplies
o Responsible for the maximization of income and cost management of the company
o Responsible for the strict adherence of the shop to Dubai Municipality food handling policies and implementation of HACCP.
April 2008 - April 2011 CAFÉ/RESTAURANT MANAGER
Dalilah Café
Al Adliyah, Manama, Kingdon of Bahrain
o Responsible for the daily operations of the cafe
o Responsible for the sales, procurement and inventory of all supplies
o Responsible for the maximization of income and cost management of the company
o Responsible for the modernization of company systems in terms of point of sales, inventory handling and financial statements
o Responsible for market planning, implementation and after sales analysis
o Responsible for initial systems prior to opening of the café
February 2007 - February 2008 SELLING SUPERVISOR
SM Hypermarket
Philippines
o Responsible for attainment of sales and cost budget given by the branch manager.
o Responsible for monitoring the operations in the department for smooth sales and delivery of goods
o Receives, assembles and delivers knockdown/assembled furniture and fixtures.
o Makes sure that all products are in good quality conditions while in the store premises and after delivery
October 2004 - October 2006 CAFÉ MANAGER
Seattle's Best Coffee
Philippines
o Responsible for the assigned café's yearly and monthly financial statements.
o Responsible for the overall service, making sure that all personnel gives 100% good customer service
o Responsible for the monthly attainment of sales budget and forecast, cost budget and control and cash system and profitability of the assigned cafe
o Responsible for training and monitoring of proper work ethics and grooming of all the staff.
o Make sure that customers are 100% satisfied with the ambiance, service and products of the store before and after they enter the café.
May 1999 - February 2004 RESTAURANT MANAGER
Red Ribbon Foods Inc.
Philippines
o Responsible for the assigned store's yearly and monthly sales forecast, cost budget and profitability forecast.
o Responsible for the overall customer service, food quality and cleanliness of the assigned store.
o Responsible for the attainment of sales, cost control and profitability of the assigned store.
o Responsible for special occasions forecasting.
o Oversees strict implementation of cash control and product procurement control
o Oversees training of all managerial positions within the store level.
o Responsible for the creation, implementation and maintenance of local store marketing activities.
o Oversees the strict adherence of all personnel to the company's rules and regulations
o Handled three branches at the same period.
September 1997 - February 1999 MARKETING/ADMIN ASSISTANT
State Investment Trust, Inc.
Philippines
o Responsible for assisting the Marketing manager in the promotion and presentation of products to clients.
o Responsible for daily telemarketing to potential clients.
o Responsible for client visits and presentations.
January 1996- May 1997 SHIFT MANAGER
Jollibee Foods Corp.
Philippines
o Responsible for the attainment and maintenance of customer service of the assigned store.
o Responsible for the strict implementation of cash control system in the counter area.
o Responsible for the overall sales and service in terms of the delivery service of the assigned store.