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Ryana Alboqami, Team Manger

Ryana Alboqami

Team Manger·Majorel

Saudi Arabia

Bachelor's degree, Languages and translations

Work experience

Total years of experience: 5 years, 1 months

Team Manger

July 2021 - August 2025

Majorel

Riyadh, Saudi Arabia

July 2021 - August 2025

- Administrative duties that included representing my team and performing other duties such as monitoring attendance and agents' performance, recording valuations. Preparing daily, weekly and monthly reports related to the team's quality & KPIs, and presenting them to the project director.

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Manager

September 2018 - July 2019

Contact Center Company

Saudi Arabia

September 2018 - July 2019

appropriately. Notifies company personnel of visitor arrival.
Maintains security and telecommunications system. Informs
visitors by answering or referring inquiries Translate the students
contractes and Preparing them to the Tests and Exams..

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Management

Education

Princess Nourah Bint Abdulrahman University

May 2020

May 2020

Bachelor's degree, Languages and translations

Saudi Arabia

GPA (point): 3.59 out of 5

GPA (point): 3.59 out of 5

Skills

BUDGETING
Intermediate
BUDGETING
Intermediate
CUSTOMER RELATIONS
Intermediate
CUSTOMER RELATIONS
Intermediate
FINANCIAL
Intermediate
FINANCIAL
Intermediate
POLICY ANALYSIS
Intermediate
POLICY ANALYSIS
Intermediate
PUBLIC SPEAKING
Intermediate
PUBLIC SPEAKING
Intermediate
TROUBLESHOOTING
Intermediate
TROUBLESHOOTING
Intermediate
COMMUNICATION SKILLS
Beginner
COMMUNICATION SKILLS
Beginner
CONTENT MANAGEMENT
Beginner
CONTENT MANAGEMENT
Beginner
COPY WRITING
Beginner
COPY WRITING
Beginner
DIRECTING
Beginner
DIRECTING
Beginner

Languages

Arabic
Expert
English
Expert