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Saad al-faris, Operations Specialist

Saad al-faris

Operations Specialist

Alawwal Bank

Location
Saudi Arabia - Riyadh
Education
Bachelor's degree, Bachelor of Business Administration
Experience
9 years, 0 Months

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Work Experience

Total years of experience :9 years, 0 Months

Operations Specialist at Alawwal Bank
  • Saudi Arabia - Riyadh
  • August 2010 to July 2017

1-Receiving& resolving clients’ complains related to SPAN network for debit card.
2-Investigations and Resolutions of SAMA (Customers / Retailers) POS Complaints.
3-Processing of SHB (customers / retailers) POS claims internally and on SPAN.

Collections Coordinator at Al-Awwal bank
  • Saudi Arabia - Riyadh
  • June 2008 to May 2010

Issuance of clearance Letters requested through Branches for all SHB account holder

Education

Bachelor's degree, Bachelor of Business Administration
  • at King faisal University
  • August 2016

I still study at king faisal university

Diploma, programming
  • at Diploma of Al Faisal International Academy
  • July 2008

Specialties & Skills

managerial accounting
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Customer Service
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interested in working in an environment at a high level in the field service organization and the
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ambitious and I am trying to develop my abilities personal
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skill in public relations and experience in office management
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Proficiency in the use of computer
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Languages

English
Intermediate

Training and Certifications

Self ,time &Stress Management (Training)
Training Institute:
Saudi Hollandi Bank Training Academy
Date Attended:
December 2011
Duration:
8 hours
Effective Communication Skills (Training)
Training Institute:
Saudi Hollandi Bank Training Academy
Date Attended:
September 2012
Duration:
8 hours
Training Microsoft Office Excel 2007 (Training)
Training Institute:
Almujaz training institute
Date Attended:
May 2012
Duration:
8 hours
Fraud Awareness Session (Training)
Training Institute:
Saudi Hollandi Bank Training Academy
Date Attended:
October 2012
Duration:
8 hours
Focus fraud prevention (Training)
Training Institute:
banker's academy
Date Attended:
April 2011
Duration:
4 hours
Problem solving &decision making (Training)
Training Institute:
Saudi Hollandi Bank Training Academy
Date Attended:
September 2014
Duration:
8 hours
Compliance &AML awareness (Training)
Training Institute:
Saudi Hollandi Bank Training Academy
Date Attended:
October 2012
Duration:
8 hours
 Completiong awareness Training Certificate(The center of Excellence in information Assurance) (Training)
Training Institute:
Center of excellence in information assurance
Date Attended:
June 2013
Duration:
8 hours
Training Microsoft Excel (Advanced) (Training)
Training Institute:
Al-mujaz training institute
Date Attended:
November 2013
Duration:
7 hours
Excellence in customer service (Training)
Training Institute:
Saudi Hollandi Bank Training Academy
Date Attended:
March 2012
Duration:
8 hours

Hobbies

  • Reading ,Traveling