Operations Manager
Amazon
Total years of experience :19 years, 6 Months
- Coach, manage, and develop a team of 50-80 Amazon associates
- Communicating policies to my team and act as the primary information source for the team
- Maintaining compliance, consistency, and taking corrective action when needed
- Create, manage, and support recognition programs
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with the management team to establish and maintain quality control standards
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality.
A day in the life
As an area manager, my main focus is to keep everyone safe. I am leading and developing my own team of Amazon associates (AAs) in a warehouse environment. My main focus is on motivating, mentoring, and managing my team to meet targeted goals. As a people manager, I ensure that the team of Amazon associates has all the tools and training needed to succeed and maintain the highest levels of safety, quality, and attendance performance at work.
- Coach, manage, and develop a team of 50-80 Amazon associates
- Communicating policies to my team and act as the primary information source for the team
- Maintaining compliance, consistency, and taking corrective action when needed
- Create, manage, and support recognition programs
- Support all safety programs and OSHA compliance to ensure a safe work environment for all associates
- Ensure procedures are followed for building security and product loss prevention
- Partner with the management team to establish and maintain quality control standards
- Develop performance goals and targets to achieve customer demand and ensure accuracy and quality.
A day in the life
As an area manager, my main focus is to keep everyone safe. I am leading and developing my own team of Amazon associates (AAs) in a warehouse environment. My main focus is on motivating, mentoring, and managing my team to meet targeted goals. As a people manager, I ensure that the team of Amazon associates has all the tools and training needed to succeed and maintain the highest levels of safety, quality, and attendance performance at work.
Excellence Consultant, Trainer & Facilitator
• Local Assessor Trainer based on EFQM excellence model. Trained more than 400 EFQM Assessor.
• Trainer of Strategy Assessor based on EFQM for Ministry of Interior.
• Trainer of Submission Writing Documents for different excellence awards.
• Manage and participated in different consulting projects related to building excellence in the government sector.
• Project coordinator for various Excellence and HR projects.
• Strategic and operational assessment based on EFQM Model
• Environmental Scanning (SWOT, & PESTEL) and gap analysis.
• Facilitating the writing of employees’ excellence submission documents for various excellence awards (ADAEP, SKEA, AEP, DGEP)
• Employees Assessment based on various UAE Excellence Awards.
• Facilitator for various excellence teams within the governmental sector to implement the initiatives to bridge the gap in performance.
• Facilitating the development and Implementation of various Initiatives for Excellence teams (Benchmarking, Empowerment, Open Door Policy, Strategy Alignment, etc….)
• Responsible for Stakeholders satisfaction surveys (Data Collection, analysis and reports writing (Customer, Suppliers, Employees, Strategic partners & Community Satisfaction Survey)
• Developing, Implementing and monitoring long and short term marketing strategy 3-5 years strategy for Mwasala e-solutions.
• Developing the sales strategy for “Biotechnology Company” and supervise the implementation of the strategy.
• Conducting Employees training needs analysis for various government departments
• Running many training programs and workshops in Marketing, Sales, Communication Skills, Presentation Skills, Teamwork, Problem Solving, Decision Making, Customer Service, Management skills for many private companies.
• Conducting training on excellence methodologies in governmental sector in UAE.
• Worked with the sole distributor for Philip Morris, Procter & Gamble and Kraft in sales department from sales man up to supervisory level.
Key Responsibilities:
Communication
*Responsible for both corporate and consumer (end user) marketing, including events, advertising, promotions, PR and web communications
*The development and implementation of marketing communication programmes to promote the product for large organisations
*Evaluation of communication activities
*Design and production of marketing collateral
PR
*Progress company case study portfolio to heighten product/service awareness
*The achievement of frequent, timely and positive media coverage, including arranging press interviews, writing copy, distribution and evaluation
*Evaluate, prepare and submit award entries
Advertising
*Evaluate advertising opportunities, both print and online
*Maintain presence in key industry publications and raise company/product profile
*Generate copy/advertising campaigns, either direct or via brief to agency
*Monitor and evaluate results through leads generated
Web
*Manage all aspects of both corporate and end user website from a marketing perspective, including writing copy, advertising campaigns and structure
1.Leading a dynamic sales team to ensure it achieves its departmental goals and objectives, through the implementation of adequate sales strategies and tactics
2.Allocating sales targets to the different channels, products, and geographical market segments
3.Organizing and supervising sales staff to ensure they are appropriately motivated and trained to meet all sales targets, and that they carry out their responsibilities to the required standards
4.Developing all necessary procedures and processes to ensure that the sales force is operating efficiently and effectively and achieving all sales objectives
5.Keeping up-to-date on developments in sales techniques and technology to ensure that the company maintains and develops its competitive position
6.Monitoring and controlling the sales budget to ensure that all sales targets are met and all necessary financial controls (credit policy, discount policy, management of receivables, etc.) are in place to comply with company and regulatory requirements
7.Developing and maintaining relationships with key customers, and other relevant bodies to ensure that the company‘s maximum sales potential is realized
8.Monitoring the sales performance of competitors and gathering relevant market intelligence to ensure the company maintains and develops its competitive position
9. Submitting needed regular sales reports to line management and Head Office Commercial Department staff as required
TRAIN SOFT SKILLS PROGRAM ( Marketing, Sales, Problem Solving, Decision Making, Presentation Skills, Communication Skills, Business Writing, Teamwork, Customer Sercvice )
- Training and Teaching Others -- Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
- Guiding, Directing, and Motivating Subordinates -- Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Coaching and Developing Others -- Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Organizing, Planning, and Prioritizing Work -- Developing specific goals and plans to prioritize, organize, and accomplish your work.
- Communicating with Supervisors, Peers, or Subordinates -- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
- Establishing and Maintaining Interpersonal Relationships -- Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Making Decisions and Solving Problems -- Analyzing information and evaluating results to choose the best solution and solve problems.
- Identifying Objects, Actions, and Events -- Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
- Provide Consultation and Advice to Others -- Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
- Thinking creatively -- Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions
Meets or exceeds monthly target in his assigned territory.
Establish regular and efficient route plan in line with the
monthly objectives and his Supervisor.
Deliver goods in the van to customers by conducting
regular sales calls in the assigned territory and prospect
clients.
•excellent relationship with all clients.
•Collection of all cash sale dues in the market.
•Ensures that product are available on shelves in prime
condition and positioning the display fixtures
•Maximize cash van sales, ensure proper & prompt delivery
and resolves complaints when necessary.
•Participates in launching & listing of new products and
promotion activities.
•Excellent expiries by designing efficient routing and by better distribution and display of products.
•Seek out potential new customers in the territory for
company products and widen the distribution by better
communication of ideas
Master of Business Administration major Marketing
