HR Manager
Confidential
Total years of experience :17 years, 7 Months
Managing the Entire lifecycle of Human Resources ( team size :- 40 employees)
Manpower Planning / Forecasting and Budgeting
• Talent Acquisition / local and overseas recruitments for all level positions.
teams in Dubai and Abu Dhabi
• On boarding and induction program
• Manage employee wages / monthly pays / commissions / OT / Vacation pays
• Attendances and Leave Management / Employee Roster management.
• Conduct periodic performance evaluations for all level employees
• Conduct timely reviews of probations / Contract Renewals / Visa renewals / trade license etc.
Handling the entire lifecycle of HR
Managing multiple projects in HR outsourcing
I am a qualified HR professional with more than 10 years of experience in HR management and business support services. Well versed with UAE Legislations and exposure in UAE market of strong HR Operations
Exposure in MNC company with managing team size of more than 10000+ employees.
Proactive and motivated HR Manager, who works well under own initiative, a flexible team player with a natural flair as a leader. Innovative and resourceful results orientated professional, with extensive experience of analyzing and designing namew training courses
Innovative, energetic and multi-skilled professional, who successfully balances strong management and business acumen with creativity.
Well-rounded professional with highly successful background of management and leadership across variety of fields to top it up with solid academic qualifications to match.
Professional expertise in a variety of industries, that include Project - Client Management, HR Operations and Administration.
Curious and open to new projects & responsibilities. Leader by nature, who is at the same time a loyal and reliable team player, well structured, responsible, well organized and attentive to detail.
A highly presentable, top communicator, who is socially aware, honest and tolerant; always energetic and positive spirited.
Specialties: HR, Project Management, Operations, Process Optimization, Problem Solving, Customer Relationship Management, , Leadership, Negotiation, Time Management, Cost Management, Communications, Image Consultancy, Administration, Training, Budgeting, Cash Management, Back Office, Operations, Change Management.
Managing END to end employee cycle... Employee relation .. Performance management.. Solving Employee grievances ... Management of HR Executives & Hr Assistants... Documentation.. Visa Processing.. And well versed with UAE labour law
Vodafone India Limited, April 2011- August 2012, HR (Generalist Profile)
• Operations
• Interviewing applicants on employment history, skills, education
• Handling employee life cycle of the 370 employees
• Contacting applicants for employment possibilities, considerations and selection
• Information applicants of facilities, operations, benefits, and job or career opportunities in organizations
• Screening and referring making hiring recommendations
• Overseeing joining formalities
• Managing employee database in soft form and file management
• Serving as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work related problems.
• Planning, directing, supervising and coordinating work activities of subordinates and staff relating to employment
• Zonal Mentorship programs in which employees of all zones interconnect
• Handling leaves and attendance
• Handling of payrolls, benefits, advance salary, Ad hoc bonuses, loans
• Confirmations, performance appraisals, performance management
• Liaising with various consultants
• Administering disciplinary procedures
• Planning and implementing employee orientation to foster positive attitude
• Promoting sales culture that encourages and ensuring the staff satisfaction
• SAP
• Mediclaim SPOC
• Manpower Planning
• Recruitment
• Budgeting based on Long term and Short term Business Goals
Andromeda Marketing Pvt Ltd, June 2008 - Jan 2011, HR & Operations Manager
• Management of call centre representatives to achieve team goals.
• Developing and supervising a team of representatives and preparing their performance reports.
• Developing new lead targeting schemes, and scripting for the optimization of sales lead
• Measuring and demonstrating the group productivity as well as the individual's reports against training efforts and customer outcomes.
• Identifying and articulating reporting requirements such as targets, anticipated outcomes, and specific data.
• Identifying, recommending and implementation of programs
• Writing and conducting performance evaluations
• Management of 150+ tele-callers to generate leads
• Management of 4 TLS and 2 Assistant Managers and around 10 Support Staff
Magus Customer Dialog, June 2005 - April 2008, Assistant Manager & Talent Acquistions
• Manpower Acquisitions weekly, montly..
• Generating Daily/Weekly/Monthly call analysis
• Managing Trackers from various channels
• Resolutions given to various channels
• Producing monthly performance analysis of agents, team leaders and Supervisors
• Maintaining Lead tracker with sent as well as meeting count
• Agent Login & productivity MIS on a Daily Basis
• Controlling Attrition rate
• Competing recruitment on priority basis
• Getting Billing cleared of all employees
• Coordinating with various vendors for processes
• Conducting interviews for the recruitments for various departments
IMPORTANT CLIENTILE HANDLED
Citi bank
Kaya
CAREER HIGHLIGHTS
• Honoured with Vodafone's Best Performer certification thrice
• Certified for best performance as Team Leader and Assistant Manager
• Successfully implemented "Tip of the Day" for enhancing the daily target-meeting
• Successfully introduced practices for reducing customer complaints
OTHER CAREER DESIGNATIONS
Kumar Resort & Water Park, December 2004 - May 2005, Hospitality Industry- Customer Service and Booking Representative
Maruti Udyog Limited, June 2004 - November 2004, Aryan Marketing Pvt Ltd, Customer Feedback & Suggestions Department
STELLAR HR-ROLE AT KUMAR RESORT
• In charge of recruitment and HR policy formulation
• Provision to staffing solutions to HR department at resort
• Coordinating with teams to internally frame training processes
• Developing HR goals and targets and liaise with team to achieve the same
• Working very closely with the internal departments in consultancy role
• liaising with people who are involved in the policy areas including the staff performance
• Framing job descriptions and specifications, preparation of job advertisements and tracking applications
• developing and also implementing of policies related to issues like working condition, performance management, disciplinary procedure and absence management
• In charge of drafting staff handbook
• Delving on issues such as pay and remuneration
• Undertake all regular salary reviewing tasks
• Negotiating with the staff and representative for pay conditions
• Administering of all payroll records and maintaining of all employee records
• Analyzing of training needs in liaison with managers
Major in Human resources' Management
