A.General Manager
M.H Alshaya group
Total years of experience :18 years, 11 Months
Responsible for the daily operation of one unit upper scale restaurants; (25M in sales) and a staff of over 159 professionals. In charge of administration, budget, computer, and POS
programming, payroll, and P&L reconciliation.
Responsible and side by side with the GM for ordering supplies, making inventory every week
Resolved any billing, food quality, or service related issues in a manner consistent with
Company Policy. Responded to guest inquiries, praises, and/or complaints in person or by
mail or phone when appropriate.
Maintained and promoted excellent relations of entire staff by interacting and encouraging
positive interaction with guests throughout the shift to ensure that all facets of their dining
experience met or exceeded their expectations.
Revised menus and persuaded wine company to absorb printing and wine seminars cost.
as a Quality assurance we do a significant role in ensuring the
Products you consume are safe and up to the standards set by a company
and the government.
Quality assurance managers must have cutting-edge analytical skills, the
ability to identify problems in products, a keen eye for details and consistent
study on quality-related issues.
Responsibility
Monitoring and examining each stage of production.
Ensuring that all testing is performed to the highest standards.
Distributing written Quality Assurance results to appropriate parties.
Monitoring all inspection and testing equipment to ensure current and valid calibration.
Writing up evaluations and assessments.
Reading blueprints and specifications.
Conducting quality audits and surveys.
Making sure that company employees follow documented procedures and standards.
Carrying out final inspections.
Identifying unsafe working practices.
Looking out for defects in a product.
Making sure that labels are accurate.
Discussing inspection results and conclusions with production managers.
Entering inspection results into a database
Developing and driving continuous improvement initiatives.
Overseeing and coordinating the investigation of Customer Complaints and Non-conformities.
Investigating incidences of staff non-compliance of procedures.
Preparing for third party audits.
Ensuring that internal and external audits are properly carried out.
Assisting with the training and development of staff.
Maintaining the company’s SOP system.
Managing the factory internal audit program.
Ensuring that corrective action is taken to rectify any shortcomings.
Improving relationships with contractors and suppliers.
Interpreting corporate Quality Policy
Arranging for outside independent assessors to assess the company’s QA processes
Ensuring that activities are performed according to the QA plan.
Determining the training needs of staff.
10th November 2014 To Date
Senior manager II -The cheesecake Factory - (M.H Alshaya) As a Senior Manager - Communications is responsible for protecting the brand and proactively promoting all of the Company’s ancillary businesses intended to drive top-
line revenue and profitability for the restaurant, Primary responsibilities include crisis communications, strategic media relations, proactive community relations, issues management, external messaging (talking points and event logistics for the General Manager) and assistance with internal communication efforts.
▪ As Senior II Manager will be aligned with the Marketing Director to focus on driving business during key periods for the restaurant and developing strategies and tactics to promote key messages and programs for the restaurants, owned and operated hospitality, owned and operated retail,
▪ As a Senior II Manager works closely with the General Manager to manage public perception of issues facing the our brand and promoting/fostering good community will, including developing and implementing community relations efforts for the restaurant
▪ Other roles and responsibilities include:
▪ Manage and communications with the management to support our brand
▪ Develop and implement public relations goals and strategies in concert with the company
Marketing Director, General Manager, sales, hospitality and operations departments as well as
with Vail restaurant Corporate
▪ Create and manage the departmental budget
▪ Create and implement new procedures and tools to enhance department and staff efficiency
* 12 September To Date Training coordinator - The Cheesecake Factory (M.H Alshaya)
o Attend classes or training and present summary to staff.
o Event planning, management and execution of logistics for all training conferences.
o Working with training director and clients to conduct participant outreach and Recruitment, giving special attention to participant needs and superb customer service to o Creating timelines and work plans for each event, as directed by the training director.
o Creating and organizing training materials including participant binders and handouts.
o Compiling final reports for training programs.
o Managing and updating database of experts to be used in training programs.
o Tracking coaching and technical assistance requests and activities for each training program.
o Maintaining the standardized appearance of Spitfire training materials; perform edits as necessary, including creation of new presentations, handouts or case studies.
* June 2010 To June 2011 Assistant Restaurant manager - Emirates International Restaurants (chili's)
o Ensure completion and delivery of all operational paperwork and reports.
o Managing Restaurant budgets and cost control.
o Overseeing daily and monthly inventory checks.
o Managing unique customer experiences and ensuring satisfaction.
* May 2008 To May 2009 Food Service Training Leader - Emirates International Restaurants (chili's)
o Properly facilitate employee training materials.
o Create motivating environment.
o Role model obsession.
o Hold effective classroom.
o Demonstrate patience.
o Maintain positive attitude.
o Maintain open line of communication.
o Solve problems.
o Trained staff on performance improvement in customer services and achieving excellence in hospitality.
o Developing and implementing a training project, with focus on one-on-one staff development addressing unique needs and experience levels.
* June 2006 To Oct 2007 Training Team Member - Kitchen and Quality Assurance Trainer -
Emirates International Restaurants (chili's)
o Understand and practice all culinary standards.
o Prepare food that is different, delicious & distinctive.
o Prepare food within specified time standards.
o Follows SAFE standards.
o Accommodates guest special requests.
o Understands and demonstrates staging, zoning, FIFO, line check and
Quality assurance.
o Member of the training team responsible for launching one of the largest restaurants in the Middle East, UAE.
o Trained new staff in enhancing the customer experience and providing the highest possible level of hospitality to encourage customer loyalty.
* March 2000 To Jan 2004 Kitchen and Quality Assurance Trainer - Al Fanar Food and Beverage
o Quality control of food products and agricultural produce.
o Provide customers full attention, service and satisfaction.
o Follow internal cash handling policy accurately.
For reference call
• Nino: Restaurant General Manager The Cheesecake Factory (USA): 00971551927464
• Simon: Restaurant Senior Manager at The Cheesecake factory (USA): 00971555646544
Dear Sir/Madam,
I am interested in working as a part of your organization
I want to employ my experience and gain more
I will be available for an interview at your most convenient time.
Thank you for your consideration