Guest Service Officer
Grand Hyatt Doha
Total years of experience :5 years, 7 Months
Welcoming guests to the hotel in a polite, friendly and helpful manner
Provide information on services of the company
Answered telephone calls inquiries promptly& professionally& transferring calls on
Dealing with and resolving customer complaints
Operating switchboard and directing calls appropriately
Processed guests' check ins and check outs
Handled payments though cash, checks and credit cards