Senior Customer Service Supervisor
Neuron LLC
Total years of experience :10 years, 8 Months
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Meet department standards and expectations for quality and production
Accurately document all customer inquiries
Place outbound calls as needed to resolve customer issues
Maintain confidentiality of customer information
Efficiently leverage tools and technology to support resolution of issues
Work with partner departments to resolve customer issues
Serve as a positive team member working toward a common company goal
• Directly deal with Insurance Companies and Healthcare Providers in Health Insurance Management in the Gulf Region.
• Provide Members and Providers with insurance policy coverage.
• Respond to Providers and Payers` inquiry regarding members` requests or pending claims.
• Answer customer telephone calls regarding existing health insurance accounts.
• Make requested policy and account changes.
• Respond to questions and concerns about service and escalate calls appropriately.
• Consult with customers to evaluate needs and determine best option.
• Counsel customers on options for service and coverage.
• Upgrade service and offer additional service packages or option.
• Performed other duties as assigned.
• Consistently improve customer satisfaction through expert resolution of conflicts issues and concerns.
- Meeting and greeting Zain customer.
- Registration to our customers completing Missing Info.
- Provide miscellaneous service to customers such as Replace SIM, Add service