customer experience specialist- warranty section
Nissan Saudi Arabia
Total years of experience :0 years, 8 Months
warranty job Responsibilities
1- Entering the data of the periodic inspection into the customer’s data who has manufacturing defective VINs numbers the ( car models - manufacturing year - register plate number - VIN number - phone number - the date of the inspection - the city of the inspection )
2- Calling 200 customer per a day to determine the condition of the vehicle
3- Explain the manufacturing defect to customers and advise them of the free repair and services in the event of cooperation
4- Present monthly data for the campaign results on Microsoft Excel
5- Reserving preferred dates and branches for customers
6- Solve the problems of customers who are unhappy with driving a car with a manufacturer defect for a number of years
Nissan customer service representative
1- Receive customer calls and handle them with quality And help them with their inquiries
2- Explain the internal, external and technological specifications of the cars and the differences between the categories
3- Provide customers with information about the available offers and the conditions required for the offer
4- Calculating the salary and monthly obligations of the client and determining the eligibility of the customer
5- Uploading customer apllication to sales department on sales force
6- Booking maintenance appointments, test drive, and provide customers about the available branches and working hours
Providing banking, credit and financing services, Terms and privileges of dealing with the bank, providing other services that the bank’s customers can benefit from from discounts using ATM cards, and purchase and payment services for third parties using the bank’s services . Review and statistics of thee daily and weekly sales of the sales agents