Client Service Manager
Creo Marketing Communications
Total years of experience :13 years, 6 Months
Manages the Client Services Coordinators (creates staff schedules, manages workflow, handles staffing and employee issues, enforces departmental policy and procedures.
Lead and motivate staff in handling change, building trust, and partnership. Encourage and build a team environment.
Perform timely performance evaluations, as well as appropriate disciplinary actions. Evaluate all Customer Service Staff on communication skills and technical knowledge
Ensure Customer Service follow-up methods and procedures are complete and meet time standards.
Directly coordinating with vendors with project updates
Coordinating with vendor for launching of new interactive technologies and actively involved till the implementation of advertising technologies.
Make reminder calls to clients & Meets agency participatory expectation.
Handling accounts with overseas suppliers and making foreign trips for exploring ideas and importing new ideas for indoor advertising
Planned and executed strategic marketing campaigns in print, created the marketing communications material like Brochure, Sales Template, Route Plan, And manpower coordination .
Created new business lines and strategies from existed services, conducted market studies (surveys). Recruited & managed 2 sales manpower for the Sales department, sales leads & supports prepared sales presentations & identified targeted markets.
Managed on daily basis the client servicing department, direct follow up with clients on their inquiries, prepared Legal contracts in coordination with the Legal dept.
Managed internal communications between different dept. as Operations, HR & Legal.
Reported directly to CEO.
Handled several high profile clients’ media inquiries in telecom Sector such as Celkon Mobiles, MTS Tele Services & Vodafone.
Prepared extended washroom advertising proposal for GMR Airport, Hyderabad, GVK Mall And BMW .
Assisted the Business Development Dept. in introducing new & potential clients.
Handled Oliva Skin Clinic advertising Campaign and introduced Khanaexpress, an online booking service for Lunch/Dinner for MNC employees through Washroom Advertising Medium.
Created and developed survey report format for return on investment for clients at Indoor medium, drafting questionnaire and managing a team 4 member to collect data from visitors to indoor shopping malls,
Drafted repots and survey result for indoor activity and helped clients in understating pro’s and con’s of indoor medium, after end of activity.
Headed research operations on daily basis and follow up with team members.
Reported directly to Operations Manger Director.
Handling the creative design responsibilities of Client requirements
Supervising creative team of 5 member's
Coordinating with Clients on development of advertising campaign
Making exclusive presentations for Launching and Utilization of Interactive advertising concepts like Smart floor advertising, Holographic Displays for companies like Zain, STC, Samsung, Indome, Ministry of Hajj, Swiss Airlines and Mobiliy.
Designing Interactive Advertising for Interactive Smartfloor.
1997-1998: Secondary School Certificate
