Operations Manager
Carry
Total years of experience :11 years, 6 Months
Monitors and measures receiving and warehouse performance for accuracy of locator, receiving analytics, movement and storage of materials.
Develop driver zones to maintain order delivery and efficiency.
Manage organization delivery methods (Business, on demand and bullet delivery) to ensure customer satisfaction and organizational objectives.
Oversees the receiving functions of receipt verification, data entry, routing to inspection, putting inventory away and configuration of a product
Coordinates closely and regularly with colleagues in other departments.
Key achievements:
Reduced shipping costs by negotiating rates with Fedex and Aramex locally by obtaining better rates.
Managed 50+ employees and promoted them where possible to obtain their full capabilities and efficiency to meet an organizational goal
Revamped the entire logistics network for both inbound and outbound, achieving over $100K savings monthly by focusing on efficient work processes such as bulk shipment instead of express delivery and by maintaining a consolidation center for inbound inventory.
Introduced a 7 days training program helping new hires to get on track as quickly as possible
Developed a communication process across department lines (Call center, Operation and 3PL) to achieve customer satisfaction and enhance customer response time.
Oversee day to day warehouse operations. Developed and executed operational strategies to optimize efficiency and productivity in the warehouse.
Analyze process workflow, employees, space requirements and warehouse layout.
Meet operations labor budget expectations
Manage relationships with key operations vendors
Review and approve all operational invoices and ensure they are submitted for payment
Setup the full standard operating procedures and policies to the operation department.
Perform full QC & QA on all products upon arrival.
Managing the stock count of the warehouse internally and with the external auditors.
Expanded MarkaVIP fulfillment center by opening a new 25, 000 SQFT facility to house all adidas products. Today, MarkaVIP is responsible for all of adidas e-commerce expansion in the MENA region.
•Recruited, interviewed and hired 500+ associates across all departments.
•Restructured the entire operation by bringing in new talent and implementing new processes to improve productivity and reduce waste.
•Introduced new employee tracking system to monitor weekly performance and policy violations.
•Established new employee evaluation program and KPI’s for all new hires to ramp up for the holiday season.
•Formed a new Account Managers team to focus on customers with high LTV.
•Implemented new policies and procedures to maintain consistency across all departments.
•Designed and implemented several automation lines across various departments to imrpove accuracy and quality.
•Reported directly to the COO and helped him in meeting SLA’s.