Operation head
Al Waha
Total years of experience :1 years, 8 Months
Customer Acquisition
Encouraging new small business for developing their Brand and creating an online presence using different channel such as website designing & implementation.
Using of Social Media as branding like Face Book, Twitter, linkedin, YouTube, online directory registration and Search engine visibility for searches on Google, Yahoo, etc..
Development
Developing Customized website designing according to client specification starting from Domain Name registration, Hosting, Designing jpg file for approval before coding.
Based on the requirement and approval, designing the website using the following Languages and Software
HTML HTML5
CSS CSS3
PHP JavaScript
Jquery Jquery Mobile
Ajax Adobe suit
Photo Shop Dreamweaver
Support Providing Support to Client using different support channel including E-mail Support, Phone Support, On Site support, Online support using Remote Desktop
Support Supporting and troubleshooting server issue Linux, Windows, Assisting customer in configuration of E-mail Client such as outlook Configuration of E-mail ids.
Training the customer on how to use the product, and educating about the issue to reduce complain calls
Maintain a track record of repeated issue and providing a permanent solution.
Preparing training modules based the issue for Research and Development
Managing the entire hosting for the client for the year and assisting client on renewal of Hosing and Domain registration
Project Completed Languages Used
www.zuhour-garden.com (Dubai) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver
www.burhanigroup.ae (Ajman) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver, Flash
www.gulfwayelectrical.com (Sharjah) HTML, Photoshop, Dreamweaver
www.smell-and-smile.com (Dubai) WordPress, Search Engine Visibility, SEO friendly
www.gptour.ae (Dubai) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver, Multiple languages integration in the website
www.horizon2rs.com (Ajman) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver
www.salonnelli.com (Responsive website) (Sharjah) HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.aisha-beauty-saloon.com (Responsive website) (Sharjah) HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.sunlighttourism.com (Dubai) HTML, JavaScript, CSS, Jquery, PHP, PhotoShop and Dreamweaver, Multiple languages integration in the website
www.nawaembeautysaloon.com (Responsive website) HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.sadafalkhaleej.com (Sharjah) HTML, JavaScript, CSS, PHP, PhotoShop and Dreamweaver, Flash
www.etu-fitout.com (Responsive website) Abu Dhabi HTML5, JavaScript, CSS3, Jquery, PHP, PhotoShop and Dreamweaver
www.airwellcare.com (Sharjah) WordPress, Search Engine Visibility, SEO friendly
Previous Job Profile (Team Supervisor) in Arya Technologies & Engineering
Process ( Motion Telecom Australia)
Motion Telecom is an established provider of telecommunications services in Australia, with international offices in New Zealand and Singapore. Since its inception to the market, Motion Telecom has extended its product line to meet the demands of both residential and business customers.
Duties involved
Managing a team of 10 Customer support Analyst for an outbound process
Training and development on the product designed by motion telecom
Conducting product training for the CSR
Training Agents on customer service skills, Business Communication, and Sales
Certifying Agent after the training and providing feedback.
Motivating and encourage the team to drive performance
Managing the Avaya for auto dialing for customers
Organizing the lead file according to the specification