Operations - PMO
Arabian Shield Insurance
Total years of experience :11 years, 7 Months
Serve in a multifaceted role revolving around full life cycle project management, executive collaboration, change management, solutions architecture, and maintaining regulatory compliance. Amass a diverse portfolio of successfully delivered projects encompassing the implementation of various systems, and transitioning operations to new, more effective methodologies.
Define and establish overall project scopes; steer change management in collaboration with the Chief Operating Officer.
Develop and administer project budgets; identify and capitalize on opportunities to deliver cost savings.
Liaise with regulatory agencies to ensure overall activities align with all associated regulations.
Orchestrated cross-functional efforts in daily call center operations; trained and mentored personnel in organizational and industry best practices.
Championed the introduction of a new process flow to optimize service to clients.
Promoted the use of automated services, online inquiry screens, and mobile application development.
Led the introduction and implementation of new tools and methods to enhance team collaboration and improve communication lines.
Slashed incoming calls by 60% and drove service level to 90%.
Managed full project life cycle of various progressive initiatives; focused on delivering projects on time, within budget, and in accordance to established specifications.
Enabled cross-functional teams to consistently meet or exceed established Key Performance Indicators (KPIs).
Leveraged transformational leadership capabilities to identify and correct underperforming processes with corrective measures.
Honor studnet for 4 years Top 10 student
