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Safaa Kabalan, Call Center Agent

Safaa Kabalan

Call Center Agent·Teleperformance

Lebanon

High school or equivalent, Training of trainers & computer skills certificate

Work experience

Total years of experience: 3 years, 11 months

Call Center Agent

July 2018 - June 2019

Teleperformance

Beirut, Lebanon

July 2018 - June 2019

One of the best employees in Touch company (111) call center agent that I had worked in by Teleperfomance Lebanon Where I have a good experience in communicating with all types of customers and working deeply to solve their problems
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Sales Trainer

February 2015 - December 2017

Fredrico Mahora

Beirut, Lebanon

February 2015 - December 2017

Worked for 3years in Fradrico Mahora company on cosmetics and skin care as a trainer and salesperson
Company industry:
1381
Job role:
Sales

Education

International Academy for training and development

July 2012

July 2012

High school or equivalent, Training of trainers & computer skills certificate

Lebanon

Training of trainers certificate (online training sessions) Computer skills ( excel, power points , photoshop ,Microsoft ) certificate

Skills

Agents
Expert
Agents
Expert
Sales
Expert
Sales
Expert
Customer Service
Expert
Customer Service
Expert
Communication skills ; Microsoft word, Excel,and PowerPoint;Leadership skills ;
Expert
Communication skills ; Microsoft word, Excel,and PowerPoint;Leadership skills ;
Expert
Languages : arabic(fluent) ;english (fluent) ; french (fair)
Intermediate
Languages : arabic(fluent) ;english (fluent) ; french (fair)
Intermediate

Languages

Arabic

Native Speaker

Training and Certifications

Certifications
Customer Care New Hire Training and Nesting Program
Sep 2018
Training
Contact Center Training (call center )
Touch
Jun 2018
Training of Trainers Diploma
The International Academy Of Training And Development
Jan 2018

Hobbies and interests

Reading ,Swimming,