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Safaa Kabalan, Call Center Agent

Safaa Kabalan

Call Center Agent

Teleperformance

Location
Lebanon - Beirut
Education
High school or equivalent, Training of trainers & computer skills certificate
Experience
3 years, 11 Months

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Work Experience

Total years of experience :3 years, 11 Months

Call Center Agent at Teleperformance
  • Lebanon - Beirut
  • July 2018 to June 2019

One of the best employees in Touch company (111) call center agent that I had worked in by Teleperfomance Lebanon Where I have a good experience in communicating with all types of customers and working deeply to solve their problems

Sales Trainer at Fredrico Mahora
  • Lebanon - Beirut
  • February 2015 to December 2017

Worked for 3years in Fradrico Mahora company on cosmetics and skin care as a trainer and salesperson

Education

High school or equivalent, Training of trainers & computer skills certificate
  • at International Academy for training and development
  • July 2012

Training of trainers certificate (online training sessions) Computer skills ( excel, power points , photoshop ,Microsoft ) certificate

Specialties & Skills

Agents
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Sales
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Customer Service
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Communication skills ; Microsoft word, Excel,and PowerPoint;Leadership skills ;
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Languages : arabic(fluent) ;english (fluent) ; french (fair)
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Languages

Arabic
Native Speaker

Training and Certifications

Contact Center Training (call center ) (Training)
Training Institute:
Touch
Date Attended:
June 2018
Duration:
20 hours
Customer Care New Hire Training and Nesting Program (Certificate)
Date Attended:
September 2018
Training of Trainers Diploma (Training)
Training Institute:
The International Academy Of Training And Development
Date Attended:
January 2018
Duration:
40 hours

Hobbies

  • Reading ,Swimming,