Safnas MB

it administrator at Ceylon infinity Contracting co-UAE

• United Arab Emirates - Dubai
• January 2021 to December 2023

IT Support Executive at MAS Holdings – Vidiyal, Kilinochchi / Eureka Technology Partners

• Sri Lanka - Kilinochchi
• February 2020 to November 2020

• Skilled in hardware and software troubleshooting
• Offer timely technical assistance to end-users
• Efficiently manage ticketing system for issue resolution
• Strong communication skills, ensuring excellent resolution
• Effective problem resolution and troubleshooting expertise
• Collaborative team player, fostering effective teamwork
• Maintain comprehensive documentation of technical issues
• Consistently met SLAs, achieving 98%+ on-time resolution rates