Total Years of Experience: 20 Years, 8 Months
September 2021
To Present
Director of AI and Data science Management
at Al Rajhi Bank
Location :
Saudi Arabia - Riyadh
March 2020
To September 2021
Head
at Saudi National Bank
Location :
Saudi Arabia
Achieving an up sales target of 15 billion SR through intended CRM sales
strategy for a variety of retail lending products
* Being the focal point of analytical use cases across the bank
* Leading strong relationships with all retail business heads & IT to enable all
analytical use cases
* Increasing product penetration through customer's centric methods
* Bridging between data scientists and business units through effective
communication
* Holding a weekly forum with the CEO on the ROI of operationalized AI use
cases
strategy for a variety of retail lending products
* Being the focal point of analytical use cases across the bank
* Leading strong relationships with all retail business heads & IT to enable all
analytical use cases
* Increasing product penetration through customer's centric methods
* Bridging between data scientists and business units through effective
communication
* Holding a weekly forum with the CEO on the ROI of operationalized AI use
cases
March 2020
To September 2021
Head of CRM
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at SNB
Location :
Saudi Arabia - Jeddah
April 2013
To February 2020
Head
at National Commercial Bank
Location :
Saudi Arabia
Achieved an up sales target of 7.5Billion SR through intended CRM sales
strategy for a variety of financial lending products
* Developed & Managed Lease Finance propensity models
* Increased both cross-sell/up sales Mortgage Finance products (REDF)
* Increased product penetration through customer-centric methods
* Developed and applied channel propensity models
* Reached 40% of bank sales (on lending products) through smart propensity
leads
* Managed the customer's sales portfolio with a 360 holistic view
* Enabled leads effectiveness through all digital touchpoints
* Built a strong customer relationship with all business units & product
owners
* Analyzed the customer's purchase behavior.
* Built new processes for any newly joined services to be sold in the branches
as leads.
* Identified KPIs for reporting the performance of both branches and call
centers
* Refined propensity and event-driven models by vetting model robustness,
and providing business-sense input
* Shared with Group heads the insights on customer's portfolio to forecast for
sales Targets
strategy for a variety of financial lending products
* Developed & Managed Lease Finance propensity models
* Increased both cross-sell/up sales Mortgage Finance products (REDF)
* Increased product penetration through customer-centric methods
* Developed and applied channel propensity models
* Reached 40% of bank sales (on lending products) through smart propensity
leads
* Managed the customer's sales portfolio with a 360 holistic view
* Enabled leads effectiveness through all digital touchpoints
* Built a strong customer relationship with all business units & product
owners
* Analyzed the customer's purchase behavior.
* Built new processes for any newly joined services to be sold in the branches
as leads.
* Identified KPIs for reporting the performance of both branches and call
centers
* Refined propensity and event-driven models by vetting model robustness,
and providing business-sense input
* Shared with Group heads the insights on customer's portfolio to forecast for
sales Targets
September 2012
To March 2013
CRM
at National Commercial Bank
Location :
Saudi Arabia
Managed the relationship between the call center and the branches and
made sure that all branch staff around the kingdom are trained and have
the knowledge to use the CRM tool
made sure that all branch staff around the kingdom are trained and have
the knowledge to use the CRM tool
December 2007
To September 2012
Supervisor
at Saudi Arabian Airlines
Location :
Saudi Arabia
Prepared Service Level Agreements for all Business units and Operation
Level Agreements for all IT Departments
Level Agreements for all IT Departments
September 2007
To September 2012
Manager of service management
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at Saudia Airlines
Location :
Saudi Arabia - Jeddah
July 2003
To September 2007
Sales And Customer Service Agent
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at National Commercial Bank - Alahli Ncb
Location :
Saudi Arabia - Jeddah
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