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Safey El Deen Ibrahim , Branch manager / Customer Service & Sales Specialist

Safey El Deen Ibrahim

Branch manager / Customer Service & Sales Specialist·Distingo Music Store

Saudi Arabia

High school or equivalent, Tourism guidance

Work experience

Total years of experience: 11 years, 6 months

Branch manager / Customer Service & Sales Specialist

January 2024 - Present

Distingo Music Store

Cairo, Egypt •Hybrid

January 2024 - Present

•
Provide personalized, consultative product recommendations based on
individual client needs and skill levels to maximize conversion rates
Company industry:
Retail & Wholesale

Branch Manager.

October 2023 - Present

Placebo role-playing escape room.

Cairo, Egypt

October 2023 - Present

Managing daily operations and staff scheduling.
Overseeing customer bookings and ensuring a smooth check-in/check-out process.
Training and supervising game masters and support staff.
Handling customer feedback and complaints, and ensuring high satisfaction.
Coordinating special events and off-site promotions (e.g., Insomnia Egypt).
Ensuring safety procedures and room resets are properly followed.
Monitoring room performance and improving gameplay experience.
Managing inventory of props, costumes, and tech equipment.
Driving team motivation and maintaining a fun, engaging atmosphere.
Company industry:
Entertainment
Job role:
Management

Branch Manager

January 2017 - December 2024

Placebo Role-Playing Escape Room

Cairo, Egypt

January 2017 - December 2024

•
Coordinated high-profile off-site corporate and promotional events, including
brand representation at Insomnia Egypt
Company industry:
Entertainment
Job role:
Management

branch manager operations

February 2022 - October 2023

Distingo Music Store.

Cairo, Egypt

February 2022 - October 2023

Assisting customers in selecting musical instruments.
Providing knowledgeable recommendations based on customer needs and skill level.
Managing in-store and online sales transactions efficiently.
Handling customer inquiries via phone, email, and in person.
Delivering exceptional after-sales support and service.
Creating a welcoming and supportive environment for musicians of all levels.
Promoting store events, promotions, and new arrivals.
Ensuring accurate product display and merchandising in-store.
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Customer Service Representative

January 2020 - December 2021

Teleperformance

Cairo, Egypt

January 2020 - December 2021

•
Resolved high-stress booking conflicts, flight cancellations, and complex
itinerary changes efficiently by presenting immediate, viable alternatives
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer service representative.

April 2018 - May 2021

Expedia - Canada.

Cairo, Egypt

April 2018 - May 2021

Assisted customers via phone, email, and chat with travel-related inquiries
Booked flights and hotels based on customer preferences and travel needs
Arranged transportation services and car rentals for domestic and international travel
Resolved booking issues and offered suitable alternatives when needed
Maintained a calm and helpful attitude, even in high-pressure situations
Handled multiple tasks efficiently while following Expedias policies and procedures
Escalated complex cases when necessary and ensured smooth coordination with internal teams
Used internal systems to manage bookings, update records, and troubleshoot issues
Focused on delivering a smooth, reliable, and satisfying travel experience for every customer
Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Customer service representative.

December 2017 - January 2018

Stream Global Services - SiriusXM Canada.

Cairo, Egypt

December 2017 - January 2018

Assisted listeners with subscription inquiries, renewals, and account updates
Handled billing issues, payment processing, and refunds for subscription services
Guided new subscribers through the sign-up process and explained service options
Responded to customer questions via phone, email, and chat in a timely and friendly manner
Resolved subscription access issues and ensured smooth listening experiences
Maintained accurate records of customer interactions and subscription details
Promoted subscription plans and special offers to retain and attract customers
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Customer Service Specialist

January 2015 - December 2017

Vodafone

Cairo, Egypt

January 2015 - December 2017

•
Executed remote technical troubleshooting for advanced mobile and
broadband connectivity issues
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Customer service.

August 2015 - November 2017

Vodafone UK.

Cairo, Egypt

August 2015 - November 2017

Assisted UK customers with billing, technical support, and service-related inquiries.
Resolved issues quickly and efficiently while maintaining a professional and friendly tone.
Helped customers manage their accounts, payments, and service plans.
Guided users through troubleshooting steps for mobile and broadband issues.
Handled complaints with patience and escalated complex cases when needed.
Maintained accurate records of interactions in the system.
Met performance targets for call handling time, resolution rate, and customer satisfaction.
Provided product information and supported upselling when appropriate.
Company industry:
Telecommunications
Job role:
Customer Service and Call Center

Education

Ain shams university

June 2012

June 2012

High school or equivalent, Tourism guidance

Egypt

GPA (rating): Good

GPA (rating): Good

studied ancient Egyptian history and archeology, Also, Islamic and coptic history.

Skills

Event Organizer

Expert

Customer Loyalty

Expert

Training

Expert

Supervisory Experience

Expert

SME management

Expert

Marketing

Expert

CUSTOMER EXPERIENCE STRATEGY CX

Intermediate

CUSTOMER RELATIONSHIP MANAGEMENT

Intermediate

LEADERSHIP

Intermediate

OPERATIONS

Intermediate

SUPERVISION

Intermediate

TEAM MANAGEMENT

Intermediate

TELEMARKETING

Intermediate

TOURISM

Intermediate

Customer Service

Expert

Administration

Expert

Sales

Expert

Management

Expert

communication, teamwork, management, creativity, understanding business needs, innovation

Expert

Project Management

Intermediate

Sales Growth

Intermediate

Microsoft Office

Intermediate

Microsoft Excel

Intermediate

Sales Representatives

Intermediate

Teamwork

Expert

CUSTOMER RETENTION

Intermediate

OPERATIONAL EXCELLENCE

Intermediate

ORGANIZATIONAL AWARENESS

Intermediate

SALES MANAGEMENT

Intermediate

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Certifications
Booking System)
Training
Customer handling and technical support.
Vodafone UK
Apr 2015
SABRE Travel Booking System.
Expedia Canada
Jan 2018

Hobbies and interests

professional guitarist, composer.