Operations Executive
DIVINE STAR TRAVELS
Total years of experience :1 years, 5 Months
• Proficient in B2B ticketing platforms, ensuring seamless booking and management of flight reservations for business clients.
• Skilled in creating customized B2B tour packages, negotiating favourable terms with suppliers to provide competitive offers.
• Stayed informed on industry trends and market demands, adapting tour packages to meet evolving B2B customer needs.
• Established strong relationships with B2B clients, delivering personalized service and promptly addressing inquiries.
• Demonstrated quick and effective detailed skills in resolving B2B client issues and adapting to changing circumstances.
Managed end-to-end cargo operations, including acceptance, storage, and dispatch of shipments in compliance with industry regulations.
Established effective communication channels with clients, fostering long-term relationships with 25% increase in recurring clients.
Provided accurate and competitive freight quotes to clients, considering numerous factors such as weight, dimensions, and shipping methods.
Streamlined supply chain operations by identifying potential bottlenecks and implementing process improvements; reduced delivery delays by 25% and achieved on-time delivery for 98% of orders.
Negotiated rates with carriers and suppliers to secure cost-effective solutions for clients to increase our sales by 20%.
Implemented corrective actions and preventive measures to enhance overall service quality by 45%.
Developed and implemented a risk management system that identified and addressed potential supply chain disruptions.
Collecting and Analyzing Supply chain data
Analyzing & evaluating the supplier based on the quality of products, on time deliveries and problems faced during purchase of materials.
Analyzing market trends, demand trends
Maintaining a list of licenses due for renewal
Creating a process flow handbook for each department