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sagnik dey

Senior Technical Support Engineer·Infosys BPM

India

Bachelor's degree, Computer Science

Work experience

Total years of experience: 2 years, 1 months

Senior Technical Support Engineer

June 2024 - Present

Infosys BPM

Pune, India •Hybrid

June 2024 - Present

• Spearhead enterprise IT operations and support for Daimler Truck across the EMEA and APAC regions.
• Administer user provisioning (CRUD), access management, and IAM protocols utilizing ServiceNow, Active Directory, Corporate Directory, and IT Shop.
• Manage high-volume incidents, RITMs, and technical escalations, consistently maintaining strict SLA compliance for global stakeholders.
• Develop and generate routine operational reports and dashboards to optimize workflow administration and global team coordination.

Company industry:: IT Services

Education

Maulana Azad National Institute Of Technology

July 2022