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Sahar Muhammad Alkoutany, Project manager

Sahar Muhammad Alkoutany

Project manager

Riyadh Care Hospital

Location
Saudi Arabia - Riyadh
Education
Master's degree, Hospital and Health Administration
Experience
11 years, 6 Months

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Work Experience

Total years of experience :11 years, 6 Months

Project manager at Riyadh Care Hospital
  • Saudi Arabia - Riyadh
  • My current job since July 2019
Project manager at King khaled Eye Specialist Hospital
  • Saudi Arabia - Riyadh
  • January 2019 to April 2019
Senior administrative specialist at King Fahad Medical City
  • Saudi Arabia - Riyadh
  • April 2015 to January 2019
Summer Training Administrator at Security Forces Hospital (SFHP)
  • Saudi Arabia - Riyadh
  • June 2014 to August 2014

Summer training as a requirement for Master Degree. The training was taking a place in Training and Development Department, Human Resource Department and Quality Department.

VIP Customer Service at Zain
  • Saudi Arabia - Riyadh
  • April 2012 to September 2012

Receiving Customers calls and issues

Call Center Team Leader at البنك السعودي الهولندي
  • Saudi Arabia - Riyadh
  • May 2011 to September 2011

Working as Customer Service Team Leader in SHB's Call Center Dep.dealing with many systems including ATM, accounts, loans, and credit cards.
Also, leading and working to control the call center representatives and thier issues, ,

Customer Service Representative at Saudi Hollandi Bank
  • Saudi Arabia - Riyadh
  • March 2010 to May 2011

Working as Customer Service Representative in SHB's Call Center Dep. Receiving calls form customer and helping them with their issues. Also, dealing with many systems including ATM, accounts, loans, and credit cards.

Training at Arab National Bank
  • Saudi Arabia - Riyadh
  • July 2008 to September 2008

Working as a summer job in ANB in Customer Care Service, dealing with customer's needs and desires regarding their issues.

Education

Master's degree, Hospital and Health Administration
  • at King Saud University
  • January 2015

Studying Master in Hospital and Health Administration (MHHA) as last semester, including many topics such as quality, human resources, planning, research methodology,finance, statistics and economics of healthcare sector

Bachelor's degree, English Language and Literture
  • at Imam Muhammad Bin Saud Islamic University,
  • February 2009

A Bachelor degree in English Language from Imam Muhammad Bin Saud Islamic University, 1429/1430 – 2008/2009 (with a 4,56 GPA and the second honor degree).

Diploma, Computer and Typing
  • at College of Computer and Information Sciences in Imam Muhammad Bin Saud Islamic University
  • June 2007

A diploma degree in computer (including Microsoft Office 2003- Data entering and text processing- , Typing and Maintaining -Designing Websites) from College of Computer and Information Sciences in Imam Muhammad Bin Saud Islamic University.

Bayt Tests

English To Arabic Translation Skills Test
Score 90%

Specialties & Skills

Teamwork
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Administration
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Computer Skills
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Management
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Leadership
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Using Front Page Pro.
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Typing
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Translation
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Computer
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Management
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Languages

Arabic
Expert
English
Expert

Training and Certifications

The Development of Social Media Skills (Training)
Training Institute:
Ministry of Health – Media Center
Date Attended:
February 2012
IELTS – International English Language Testing System ( 6 out of 9 ) (Certificate)
Date Attended:
May 2010
Valid Until:
May 2012
English course (Training)
Training Institute:
Direct English
Date Attended:
July 2004
The First Conference of Recent Trends in Health Management Symposium (Training)
Training Institute:
Health Management Association
Date Attended:
February 2013
Duration:
20 hours
Emotional Intelligence Course (Training)
Training Institute:
Zain Telecom Company Academy
Date Attended:
April 2012
English course (Training)
Training Institute:
Direct English
Date Attended:
November 2005
Train the Trainer (Training)
Training Institute:
Saudi Hollandi Bank Academy
Date Attended:
May 2011
Basic Life Support Course (BLS) (Certificate)
Date Attended:
September 2014
Valid Until:
September 2016
Saudi Healthcare Innovation Symposium (Training)
Training Institute:
King Fahad Medical City
Date Attended:
December 2013
Duration:
12 hours
Business Analysis Professional (Training)
Training Institute:
SAC for Training & Consulting
Date Attended:
September 2014
Duration:
6 hours
Statistical Analysis with the Use of SPSS Program (Training)
Training Institute:
King Saud University / Deanship of Skills Development
Date Attended:
February 2014
Duration:
15 hours
Project Management for Small Business (Training)
Training Institute:
Ethra Almarfah for Consultations Academy
Date Attended:
December 2012
Duration:
4 hours