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Saher Arian, Team Leader

Saher Arian

Team Leader·Queen Alia International Airport,

Jordan

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 8 years, 6 months

Team Leader

January 2022 - Present

Queen Alia International Airport,

Amman, Jordan

January 2022 - Present

Lead a team of customer service representatives in a fast-paced airport environment, ensuring
smooth daily operations and excellent customer experience.
Coordinate staff schedules and daily workflow to maintain efficient customer service.
Resolve customer escalations and deliver effective solutions while maintaining high satisfaction.
Monitor rental agreements, vehicle availability, and operational compliance.
Train, coach, and support team members to improve performance and service quality.
Collaborate with internal departments to ensure seamless operational processes.
Company industry:
Airlines
Job role:
Customer Service and Call Center

Rental Sales Agent

January 2018 - January 2022

Avis RentA Car

Amman, Jordan

January 2018 - January 2022

Assisted customers with vehicle reservations and rental agreements.
Delivered excellent customer service and resolved customer inquiries.
Promoted additional products and services to achieve sales targets.
Processed rental transactions and maintained accurate records.
Ensured vehicles met company quality standards.
Company industry:
Motor Vehicle Passenger Transport
Job role:
Sales

Education

Middle East University

January 2022

January 2022

Bachelor's degree, Administration And Business Administration

Jordan

Skills

BUSINESS ADMINISTRATION
Intermediate
BUSINESS ADMINISTRATION
Intermediate
BUSINESS EFFICIENCY
Intermediate
BUSINESS EFFICIENCY
Intermediate
COMMUNICATIONS
Intermediate
COMMUNICATIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROBLEM SOLVING
Intermediate
PROBLEM SOLVING
Intermediate
TEAM MANAGEMENT
Intermediate
TEAM MANAGEMENT
Intermediate
WORKFLOW AUTOMATION
Intermediate
WORKFLOW AUTOMATION
Intermediate

Languages

Arabic

Beginner

English

Beginner