Said Hamed hassan Elshafiy, replacements manger in relations and customer services sector

Said Hamed hassan Elshafiy

replacements manger in relations and customer services sector

elaraby group

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, mass communication
Expérience
19 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :19 years, 9 Mois

replacements manger in relations and customer services sector à elaraby group
  • Egypte
  • Je travaille ici depuis juin 2014

Receipt of customer complaint and search
Resolve customer complaints in the case necessitated replacement
Work to recovery of the damaged units
Monthly work report of the reasons for the replacement and susceptible to the Board of Directors
Action periodic surveys of customer satisfaction on the replacement process

Performance Specialist à El araby company
  • Egypte
  • août 2012 à mai 2014

assessing the performance incentives and the subsequent improvement in the overall performance of the worker

incentive specialist à El araby company
  • Egypte
  • janvier 2009 à juillet 2012

follow-up incentives, both in sales and maintenance incentives and factories next to the Computer Specialist for factories

human resource Specialist à El araby company
  • Egypte
  • avril 2006 à décembre 2008

expense of employees of the company benefits from salaries and incentives, and profits and the granting of permits and other official review requests for employment and selection of applications matched with the terms of post occupancy
requests needs from factories and match them with production plan and manpower for this plan
basic statistical data on the incidence of salaries

Data entry à El araby company
  • Egypte
  • août 2004 à mars 2006

Record all days leaves for factory employees
Follow-up attendance of employees
All data entry work for factory employees

Éducation

Baccalauréat, mass communication
  • à Cairo University
  • avril 2011

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Langues

Arabe
Expert
Anglais
Expert

Formation et Diplômes

Human recourse management (Formation)
Institut de formation:
Avanti
Date de la formation:
September 2006
Durée:
6 heures
The Civil Defense and Fireproofing (Formation)
Institut de formation:
El-Araby
Date de la formation:
June 2013
Durée:
4 heures
Customer Service (Formation)
Institut de formation:
El-Araby
Date de la formation:
May 2011
Durée:
5 heures
Language Course In English LEVEL1 (Formation)
Institut de formation:
Berlitz
Date de la formation:
July 2009
Durée:
24 heures
Confidence-building (Formation)
Institut de formation:
El-Araby
Date de la formation:
October 2009
Durée:
7 heures
Language Course In English LEVEL four and five (Formation)
Institut de formation:
American university
Date de la formation:
September 2006
Durée:
35 heures
Language Course In English LEVEL2 (Formation)
Institut de formation:
Berlitz
Date de la formation:
April 2010
Durée:
24 heures
Job evaluation and preparation of salary structure (Formation)
Institut de formation:
IMC building engineering industries
Date de la formation:
June 2011
Durée:
14 heures
Language Course In English LEVEL (1،2) (Formation)
Institut de formation:
Concept
Date de la formation:
December 2012
Durée:
40 heures
Designing training programs (Formation)
Institut de formation:
SMART
Date de la formation:
May 2013
Durée:
21 heures
Workshop on job evaluation and preparation of salary structure (Formation)
Institut de formation:
Kemt
Date de la formation:
June 2011
Durée:
10 heures
Creative Thinking (Formation)
Institut de formation:
El-Araby
Date de la formation:
November 2006
Durée:
6 heures
Communication Skills (Formation)
Institut de formation:
Avanti
Date de la formation:
August 2008
Durée:
8 heures

Loisirs

  • Table tennis sport's
    Second place in the university