Call Center Agent
Road and Transport Authority-salik Department
Total years of experience :9 years, 3 Months
• General inquiries regarding SALIK Toll Gates.
• Dealing with customer issues like updating account information, new application, cancella-tion, violation disputes.
• Discussing the customer's requirements and advising them on suitable options.
• Advising the customers about rules and regulations to avoid fines.
• Escalating customer complaints and suggestions ensuring customer satisfaction.
• Analyzing and reporting individual and company accounts.
• Handling all kinds of customer requests and complaints with regards to their SALIK ac-counts.
• Following up with concerned department to solve pending issues.
• Handling outbound calls to verify needed details from customers.
• Preparing productivity and performance reports when requested.
• Working closely with Data Correction Team re-evaluation of Tickets related to Technical Support.
• Sending Request & Issues to (Technical, Financial and Violation Teams) in proper format as per process.
• Follow up on Customer complaints.
• Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
• Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
• Build good relationship and rapport with guests to make them feel comfortable.
• Keep clear and comprehensive records of guest room bookings and all billings for ac-countability and future reference.
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running.
• Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
• Achieving target.
• Providing a competent cashiering skill during both busy and non-busy hours.
• Providing professional advice to customers.
• Credited for playing key role in handling customers and retaining regular customers.
• Providing a professional customer service which goes with company’s standards.
• Receiving stocks and displaying items.