Area Manager - Dubai and Sharjah
Arabia Insurance Company
Total years of experience :15 years, 8 Months
Area Manager Dubai and Sharjah.
• Sharjah and Dubai Branch Manager.
• Head of Sales Unit Dubai and Sharjah.
• New initiatives and Projects Manager.
• Customer service department Manager.
• Brokers Relationship Manager.
• Supervising and monitoring the quality, the performance and the results of the call center.
• Handling direct clients, shareholders and captive business.
• Managing and auditing the business development Unit (Direct and Brokers) that produced around 30 million dirhams (new Business/Non-renewal) yearly.
• Headed the automation and computerization projects such as Online Payment Portal which Managed to produce around 7 million dirhams in renewals through online renewals and increased the renewal retentions by 30% in 2015.
• Providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Conducting Internal Training for Dubai Insurance Staff on various subjects (Customer Service, Customer Experience, Complaint handling and Business writing Skills).
• CRM Project Manager/ Implementer
• Responsible for direct clients, Shareholders business, captive business, Brokers Submissions for all lines of business.
• Managing the Travel Insurance products.
• New Products Designing and implementing new Ideas
• Preparing Monthly reports.
• Handling renewals for all lines of business.
• Customer Service functions.
o Studying various insurance proposals.
o Handling all aspects of commercial & personal lines including underwriting, risk analysis.
o Rating new risks.
o Negotiating terms & conditions for risk written.
o Responsible of issuing Motor insurance policies.
- Technical Support and Maintenance.
- Monitoring BDC websites such as:
www.bdc.org.jo, www.maharat.org.jo.
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