Saikumar Agutla

• Lead and manage all housekeeping operations for 48 ultra-luxury villas and resort public areas.
• Supervise, train, and motivate a team of 35 housekeeping staff members to maintain luxury hospitality standards.
• Collaborate with the Maintenance department with any room and property deficiencies.
• Maintain close working relationship with other departments especially Front Office, Food &
Beverage and Spa.
• Inspect rooms and provide ongoing feedback to the team.
• Check and maintain adequate level of supplies and material and request replenishment of
supplies as required.
• Handle VIP arrivals, special requests, and guest complaints professionally and efficiently.
• Carry out opening and closing procedures as detailed in the standards & procedures while
ensuring accurate completion of any reports.
• Provide leadership that inspires and engages the team to do their best every day.
• Ensuring all guest comments and complaints are acted upon promptly.
• Assist the team to ensure that all goals are met on a daily basis.
• Assist with scheduling of staff.
• Ensure room standards are maintained.
• Create action plans and update departmental progress-based guest and employee
feedback.
• Help to prepare work schedules to ensure all jobs are covered in assigned areas.
• Other duties as assigned by General Manager .
• Successfully maintained high guest satisfaction scores through consistent luxury service delivery.

• Greeting guests and responding to queries
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers and ashtrays.
• Restocking beverages and food items in the minibar.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.

• Lead, train and supervise housekeeping staff for designated area to ensure all Villas and public areas meet
established cleanliness and quality standards
• Have full awareness of Our Habitas standards and ensuring the Housekeeping team follow through on these
standards on a daily basis
• Assess inventory of, assign for cleaning and inspect Villas
• Verify and report status and/or discrepancies of Villas
• Manage the stock control of all cleaning products, chemicals and laundry
• Monitor lost and found property, stockrooms and trollies and designated inventories
• Assisting with the development of a proactive relationship with the Front Office and ensuring that all villas are
cleaned in conjunction with guests check-in / departures
• Perform housekeeper duties as needed
• Maintaining consistently high standards of cleanliness and ensuring staff are all polite, courteous and look after
guests needs
• Awareness of guest satisfaction scores and the measure put in place to meet department quality targets and
objectives
• Assist in performance evaluation of housekeeping staff as needed
• Respond to special guest requests in a timely, friendly and efficient manner
• Health and Safety management - comply with company procedures and Safety Risk Audits
• Keep staff / work areas tidy, safe and report any hazard, accident, loss or damage to management and observe all
requirements under health and safety legislation

• Assigning housekeeping tasks to staff and inspecting work to ensure that the prescribed standards of cleanliness are
met
• Scheduling staff shifts and organizing replacements as required.
• Investigating and addressing complaints regarding poor housekeeping service.
• Providing training to the housekeeping staff.
• Regularly taking inventory of cleaning supplies and ordering stock as needed.
• Issuing cleaning supplies and equipment to housekeeping staff as needed.
• Screening housekeeping applicants and recommending promotions, transfers, and dismissals
• Performing various cleaning duties in instances of staff shortages.

• Greeting guests and responding to queries
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers and ashtrays.
• Restocking beverages and food items in the minibar.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.

• Greeting guests and responding to queries
• Changing bed linen and making beds.
• Replacing used towels and other bathroom amenities, such as shampoo and soap.
• Sweeping and mopping floors.
• Vacuuming carpets.
• Dusting and polishing furniture.
• Emptying trash containers and ashtrays.
• Restocking beverages and food items in the minibar.
• Cleaning public areas, such as corridors.
• Reporting any technical issues and maintenance needs.
• Updating status of guest rooms on assignment sheet.
• Returning and restocking cleaning cart at shift end.