Assistant Manager
Family Health PLan (TPA) Ltd.
Total years of experience :2 years, 5 Months
• Responsible for implementation of transaction application and support software at client end
• Field level testing of live application versions with hardware and software compatibility tests and reporting issues and bugs to development team
• Providing one on one and group training sessions for end users/operators
• Responsible for resolving compatibility issues and technical support over phone, remote desktop and in person.
• Identify and make recommendations for changes in network configurations
• Responsible for developing new implementation strategies across various platforms
• In charge of training and coordination of the support team
• Responsible for ensuring implementation and support call TATs are maintained as per SLAs
• Responsible for ensuring service quality complies with SLAs
• Created and Maintained log reports
• Ensuring data integrity and creating/maintaining timely database backups
• Ensuring proper upload of data and reports to FTP servers and claim management system
• Responsible for applying update patches, upgrades and training