Account Manager
DU
Total years of experience :9 years, 4 Months
Working as an Account Manager for Large Enterprise Customers and is responsible for following activities:
Understand customers’ needs, offer end-to-end solutions as well as propose the right product/service mix with the right pricing relevant to the customer to increase the revenue
Generate incremental revenue by actively cross and up-selling du solutions.
Resolving all the customer issues such as billing, faulty services
Adding New accounts to the individual portfolio and manage them effectively to deliver against set KPIs. Selling, up selling for all the accounts in order to achieve the set targets
Follow up and coordinate with internal departments to effectively deliver service
Business Development meeting with New clients and selling customized contracts as per the client needs
Succefully managed and built rapport with IT managers and IT Heads
Meeting with clients in negotiation of price and delivery of Service .Sending Quote for the required Services (Cisco, Dell, HP, IBM ) to the End Users
Understood technical issues and the implications on the business and communicated them with other operating departments within the business.
Preparation of Bid Inquiries, attending Pre-Bid Meetings, Coordination with Vendors for negotiation of better price
Sourcing New Candidates/Engineers for the Outsourcing Requirements
Preparation and processing of Various Service Level proposals, and is responsible for issue of all Service Level Agreements /Contracts related to Sun, Cisco, Dell
Accomplishment
Generated Orders worth over Several million AED’s
Signed contracts with more than 30 new customers with in One and half year’s period of time
Managed more than 80 Customer accounts in different sectors (Oil and Gas, construction, Hospitality, Manufacturing, Education, Resellers).
Reporting to the V. P. of Service, responsible for a line of 15 products
Preparation of Bid Inquiries, attending Pre-Bid Meetings, Coordination with Vendors and negotiation for better price
Contract administration and post contract co-ordination activities with all Major Oil and Gas Clients including all correspondences, interpretations and clarifications on contractual/Technical issues.
Provided responses to RFP’s and carried out sales and service planning activities as part of sales to services transitioning
Preparation and processing of Various Service Level proposals, and is responsible for issue of all Service Level Agreements /Contracts related to Sun, Cisco, Dell, Blue coat Systems .
Issue of Contracts and their amendments, Change Orders, Sourcing, evaluation and qualification of Vendors
Strong knowledge of, technical applications, equipment maintenance and service sales
Worked with clients to build value add to existing contracts, by including software support and technical services
• Conducted Sales calls from initial contact/pre sales
• Prepared and delivered presentations, visual diagrams and proof concepts demonstrating how solution would fit into customer environment
• Provided post sales support by conducting follow -up to ensure customer satisfaction
• Collaborated with third party vendors for integrating different customised solutions
• Identify requirements or problem areas for the customer and formulate appropriate solutions utilizing the right type of technology
68% GPA