Enterprise Project Manager (IT)
CIGNA Healthcare
Total years of experience :25 years, 4 Months
Responsible for successful delivery of multiple projects (simultaneously) with effective schedule, cost and scope management. Program lead responsible for rewriting, upgrading and integrating with third party applications by partnering with business and external vendors. Developed detailed project plans/schedules that managed the SDLC for highly integrated projects representing various global groups.
Major Accomplishments:
• Managing a delivery to assess the current state infrastructure and upgrade to meet the future market demands, which will reduce the system limitations and enable business to add more clients
• Managed IT product enhancements by prioritizing the business requirements and market demands.
• Managed integration of vendor application with newly acquired claim engine by partnering with global teams from Europe and India.
• Integrated ‘Health Risk Assessment’, product of ‘Vielife’, by managing QA and business teams from UK, India & USA.
• Defined process to obtain review and signoff from project stakeholders on the deliverables
• Led the project to identify, evaluate and acquire a centralized tool for ICD 10 code sets which resulted in annual savings of $8.1M - $11.8M
• Developed business workflow based test strategy for 5010 compliance project
• Managed vendor relationship through RFP, SOW, Contract negotiations for successful delivery with in the time & budget
• Project Manager on a high profile Group (Life/Disability/Individual) Claim management initiative that is part of a $55.5M program
• Led Infrastructure project that resulted in the upgrading of 13 production databases, 5 claim applications and modified 116 batch jobs
• Delivered all projects on budget and on plan with the team sizes of 100+ at diversified locations
• Reporting to Directors and senior executives in the organization
• Assisted in the development of best practices (Artifact reviews, Testing, Project Management)
Developed QA project plans, dashboard reports/metrics and provided estimates to various projects. Ensured compliance with CIP and Legal requirements for test artifacts. Communicated with an average sized team of 100+ resources including Senior Leadership, Business Partners, Business Analysts, System Analysts, PMO, Development, QA and Third Party Vendors on the progress of the release program/project goals, objectives and testing efforts. Facilitated risk/issue identification, impact analysis and mitigation/contingency planning. Presented program status in terms of costs, resources, milestones, risks and issues at Senior Leadership, PMO and release checkpoint meetings.
Major Accomplishments:
• Managed testing for CIGNA compliance initiative to replace SSN with external Alternate Member Identifier (EAMI), impacting 60+ applications and 37 vendors with the support of 5 QA leads & Business leads
• Architected test strategy to retire certain HMO products in tri-state area to allow legal compliance
• Developed process and trained project Test Lead(PTL) team for the CIP compliance on data usage in test environments
• Managed initiative to integrate newly acquired company’s claim engine that processes an average of 100, 000 transactions daily (270, 271, 276, 277, 834, 835), which enabled business to print cigna logo on the ID cards
• Managed business testing effort to centralize all Imaging related billing & payments
• Managed efforts to integrate with several other external partners
• Worked with a consulting firm to identify and develop the testing processes for newly emerging Centralized testing organization (TCC) (testing cycles, data usage, defect management processes)
• Helped integration partners with technical support on vendor products (HLI, Filenet, , ECM)
• Streamlined vendor engagement process in testing only activities
Managed QA effort for several key infrastructure upgrade projects including, windows 2003 program that upgraded all the test & Production environments with the support 3 QA leads and production support & Vendor participation. Led the effort to stand up Websphere environment including improved security authentication, SSO using Tivoli Access Manager. Facilitated weekly meetings with Senior Leadership in order to report progress against plan as well as strategize on overall infrastructure changes.
Major Accomplishments:
• Streamlined process for Business & vendor participation for key testing activities to expedite quality
• Successfully implemented new Active Directory security tools, Single Sign On for security compliance
• Upgraded 400+ testing servers and 1000+ Production and production support servers to windows 2003
• Successfully managed vendor engagement that resulted in the successful infrastructure setup
• Managed onsite / offshore (us/India) teams for timely quality delivery
• Created effort estimation process for work packets that resulted in improved resource management
• Developed a process for new associated orientation that enabled smooth transition for international travel
• Conducted sports events (event coordinator) for 400+ employees
Designed & Developed component libraries for Smart Stream reconciliation system for financial transactions (T+3). Developed intranet website to automate the clinical trial process, following the HIPAA guidelines, resulting in huge savings in terms of time & money for clinical trials (WebMD). Designed automated reports using Business Objects / Web Intelligence.
Major Accomplishments:
• Automated the Clinical trial process that accepts the data from all over the world.
• Designed and developed systems integration by partnering with teams in UK and USA
• Developed service component (using VC++, VB) and web applications (using ASP, XML, DOM)
• Developed reports using Business Objects & Web Intelligence tool
• Data load and transformation using BizTalk mapper & Informatica
• Facilitated formal reviews for design & code
• Managed work allocations for a team of 7 developers
• Client communication on requirements, issues & Risks.
Migrated SERIES III applications from VisualAge C++ (OS/2) to Visual C++ (Windows NT) using Windows API’s. Member of production support team at offshore.
Major Accomplishments:
• Developed Quality procedures for ISO certification
• Developed processes for code sync between for Onsite and offshore teams
• Developed code for Porting the application from OS2 (PM programming) to Windows NT (Windows SDK)
• Fixed production defects and Updated production code following Source configuration management (SCM) processes
• Integrated the code that is ported by piers and Integration testing
Certifications: PMP (Project Management Institute) Certification CSQA (Certified Software Quality Analyst) Certification CL (Competent Leader) Certification in Toast Master