PARTS MARKETING SUPPORT
ATLAS COPCO SERVICES MIDDLE EAST
Total years of experience :22 years, 6 Months
Current Job Profile
• Responsible for Achieving the regional After Market Target for Road Construction Equipment
• Run and develop the Dynapac After market in the region through dealer network
• Assess the potential / Customer share using Potential Calculator.
• Monitoring dealer targets and results.
• Running Inspection Campaigns, Customer Days and other promotional activities in the region through Distributors.
• Focus on clearance sales, extended warranty, Campaigns, Lubricants, picks etc.
• Developing professional Aftermarket sales network.
• Analysis of the Competitor Prices and giving feedback to division.
• Providing an excellent Aftermarket marketing support to Distributors, customers and sales team.
• Coordinating between Distribution center and Distributors on all Parts related issues.
• Strengthen Distributors by Trainings on various After Market products, Parts On Line, Shop On Line, Intelli Quoter etc
• Coordinating with divisional pricing team in fixing up pricing issues and new Price releases in the region.
• Coordinating with Product Companies/Division in arranging parts for break down orders
• Working closely with Distributors on Placing Stock Orders according to active fleet.
• Responsible for Achieving the regional Parts & Service target (through channel Partners and direct).
• Convert non Key Accounts to Key Accounts
• Continuously Monitor Customer share & Improve
• Sign Rate Contract (Parts) with Non Key Accounts to improve Customer share.
• Improve service revenues by signing new Service Contracts.
• Promote Refurbishment of old machine in the region.
• Responsible for the Fleet management in the region (MOL).
• Focus on Promotional schemes like clearings sales, upgrades, rebuilds kits etc.
• Monitoring dealer targets on monthly basis and reviews.
• Coordination with Service team (of Company & channel Partners) from Parts Business generation to Execution.
• Monitoring & Execution of various contracts in the region.
• Parts Planning/Inventory management at Distributors End…
• Arranging Trainings, Service Camps, Customer Meets and other sales promotional Activities in the region.
• Feedback on Competitor activities in the region.
• Focus on Receivable from Channel Partners & Customers( Parts & Service)
• As a Sr.Service Engineer responsible for all Technical problems encountered in Vibratory soil compactor, Vibratory tandem roller, Rubber Tire Roller, Light compaction equipments, concrete equipments and Sensor Pavers of Dynapac Brand.
• Assisting/Training Dealer service team on all customer calls and technical issues.
• Effective Warranty administration and Technical analysis of Product Issues in the Field.
• Achieve MTTR of less than 48 hours
• Feedback and Suggestions to Product company for Product Improvement.
• Parts Planning for all Warranty and non-Warranty Machines, Review and Reordering Timely.
• Training & helping Backend Staff on Inventory Management/Parts Stocking etc.
• Dealer Management & Assisting Dealer in all aftermarket related issues.
• Co-ordination & MOM with Engine Manufacturers Timely to provide better Services of Engine.
• Promotion of Value added Services like AMC, Refurbishing, Health checkup etc.
• Ensure Prompt & Efficient After Sales Support to Customer through Channel Partners.
• Achieve Parts and Service targets for the respective division.
• Training Customer & O&M Team.
• Handled every type of technical problem encountered in Atlas Copco Rocket Boomer (Underground Drill jumbo) from Jan 2008 to Dec 2008.
• Handled all technical problems and commissioning of Atlas Copco Krup Branded hydraulic breakers as and when required.
Worked with Orion Engineers & Consultants -Kerala a service Engineer (Authorized Distributor of Ingersoll-Rand India Ltd) for the duration of Oct 2002 to Sep 2004.
Worked with Orion Engineers & Consultants -Kerala a service Engineer (Authorized Distributor of Ingersoll-Rand India Ltd) for the duration of Oct 2002 to Sep 2004.
Worked with Ingersoll-Rand (i) Ltd-Peenya Bangalore, Plant as service trainee for the duration of Nov, 2001to Sep, 2002