IT Support & Administrator Officer
Al Jaber Trading & Contracting Co.W.L.L
Total years of experience :11 years, 9 Months
Primarily engaged in Support Services delivery to all the users (more than 100) for Application, System, Hardware or Network problems.
Responsible for Domain Objects like PCs, Users & Printers and implementing Domain Group Policies.
Involved in deployment, configuration and troubleshooting of network equipment and providing security to prevent unauthorized access of Network (Wireless Access points).
Providing IT Security support by configuration and administration of firewall for Internet Access filtering (Sophos & Cyberoam System Firewall)
Providing direct Technical Support to Computer users for Network, PC, Operating Systems, Internet, Email (Microsoft Office Outlook) and office applications.
Installation, configuration, troubleshooting and maintenance of desktop computers, laptops, software and associated printers and peripherals.Maintain inventory of all equipment, software and software licenses
Design, implement, and support highly-performance, a highly-available infrastructure of on-premises hardware
Supporting configuration and Setup of Drawing Copier, Plotter and Photocopier for Network Scanning and Printing.
Coordinating hardware and software upgrade, Data Recovery and Backup of users as well as system documentation.Maintain and Regular update of Company Website.
Administrator of IPT System (Alcetal)
Administrator of Egnyte Cloud for Shar File & Backup
Administrator Office 365 border
Coordinate hardware and software upgrade
• Identify vulnerable asylum-seekers and refugees Distribute prefabricated shelters for families previously living in tents
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• Prepare detailed records of counseling sessions and follow-up on individual cases Draft daily report to IRD management on all activities
• Conduct registration interviews, maintain registration and counseling database and provide regular input on daily actions specified above
• Ensure constant and accurate upkeep of data (physical and electronic) to reflect status of persons of concern by checking that all “ProGres” data fields are filled in properly. Manage and update refugee files as necessary
• Supervision of places special services for organization (sites .kitchens ) and employing
Workers have monthly
• Represent IRD at weekly coordination meetings with UNHCR and partner NGOs
To give support to users in O.S, Office Application, Network, ERP, etc.
To configure and backup of Email Account to users (MS-Outlook) for Exchange, 2010 .
To configure PC for Active Directory.
Installation, configuration, troubleshooting and maintenance of desktop computers, laptops, software and associated printers and peripherals.
Configuration and setup of network equipment and providing security to prevent unauthorized access of network. (Wireless Routers, Access points, Wireless Network Adapters, Switches).
Deploying Group Policy for Domain users.
Configuring and Maintaining Network.
The configuration of Network Drawing Copier, Plotter and Photocopier
Data Recovery and Backup of users.
Coordinate hardware and software upgrade
• Enter all informative data work on computer and printed Data
• Work classification and indexing information in archive files
• Enter all the Cases infectious diseases and create statistics on infectious diseases
• Prepare detailed records of counseling sessions and follow-up on individual cases Draft daily report to WHO management on all activities
• Ensure quality and integrity of information captured at registration, notably through peer review of registered cases and follow up with respective functional units
• Ensure constant and accurate upkeep of data (physical and electronic) to reflect status of persons of concern by checking that all “Progress” data fields are filled in properly. Manage and update refugee files as necessary
• Analyze data to ensure data quality and integrity, and report trends and issues as required
• Participate Support data system and maintenance of the system
• Represent WHO as Focal Point at coordination meetings with other NGO partners at the site
Balqa Applied University is one of the public universities in Jordan and has more than one branch in Jordan, where I studied in a branch of the College Al Hosn engineering in the city of Irbid, and studied for four years, Computer Science, Department of Information and Communication Technology, and most studies rely on the practical application in the laboratory , where we studied the introduction to most of the software and how to run it, along with the networks.