Executive Business Advisor
Talent Lodge Consultancy & Training
Total years of experience :27 years, 7 Months
Key Responsibilities:
• Identifying the training gaps through conducting training need analysis and regular review of performance appraisal.
• Building & implementing the annual training calendar and monitor its regular application on a monthly base.
• Controlling the training budget and maximizing the ROI of the training process
• Ensure the understanding and applying of different standard operation procedures (SOPs) by different departments of Salehiya.
• Encourage the best practice performance through creating & managing the performance appraisal system.
• Provide career path counseling for the employees to ensure both personal and organizational development.
• Increase employee’s engagement by developing different employee’s loyalty programs.
• Designing and delivering relevant training solutions that help Salehiya to achieve its planned strategic goals
• Proficient allocation of the available resources in a way that allow to reduce the cost & maximize the profit
• Creating a learning environment that increases the employees engagement and establishes a strong relationship management
• Manage training delivery by external partners and report back to the Human resource director
• Work closely with customer facing stuff to monitor level of service.
• Work closely with the quality department to proactively identify and address non conformity issue and creating training solutions that can prevent those NOCs to be repeated in the future.
• Compliance and adherence to policies and procedures
Key Achievements:
• Increase of sales achievement using 70:20:10 approach & On Job Training approach for many courses like:-
o How to win a customer -------------> (For customer service and sales team)
o Effective penetration of the market -------------> (For Marketing & Sales teams)
o Effective presentation skills -------------> (For Marketing & Sales Team)
o Active Listening Skills -------------> (For Most employees of the Company)
o Mastering the Sales cycle -------------> (For Sales Team)
• Increase the employee’s productivity through creating new performance appraisal system that measures both competencies & objectives in the same time.
• Increase the employee engagement through conducting Leadership workshop for C-level managers.
• Reduce the employee turnover by about 7 % within two years.
• Establishing Salehiya Internship program with some of Saudi Universities.
• Establishing Salehiya summer training program with the Saudi Human Resources Development Fund.
• Reducing the external training costs by about 50 % compared with its previous cost.
• Establishing Salehiya’ s Library project & “Employee of the Month” program.
• Effective implementation of the induction training course for the new employees in remote branches using the virtual classrooms approach.
Key Responsibilities:
• Managing the internal and external training activities
• Designing & delivering training courses and programs necessary to meet training needs of the Institute of Health Science’s employees.
• Organize and conduct employee information meetings on employment policy, benefits and compensation and participate actively
• Coordinating with the Saudi Ministry of Health to conduct health training programs for its employees.
• Evaluating training and development programs and submit an annual final report for the activity of the department to the Chief Executive Officer
Key Achievements:
• Successful conduction of 35 short health training programs for the Saudi Ministry of Health through the year of 2012 with net profit more than two million (2 000 000 SR)
• Successful conduction of 200hours from Continuous Medical Education programs for different practitioners who are working in the medical field.
• Increasing the net profit of the institute by 2 % through introducing new income resources.
Key Responsibilities:
• Selecting, hiring & coaching talented sales person.
• Building and leading successful sales team.
• Establishing proper sales & marketing strategy that achieves the company objectives.
• Conducting regular training programs that cover the training needs of the company’s employees.
• Lead On-Job-Training to ensure the effective implementation of the training programs.
• Establishing a balanced performance appraisal that ensures the employee’s improvement.
• Creating an energetic learning environment.
Key Achievements:
• Increasing the company sales by 20% within the first three months with total year achievement of 90 %
• Reduce the employee Turnover to 0.5 % within the first three months
• Conducting (20) medical educational programs that covered the hospitals of Egyptian Ministry of Health all over Egypt.
Key Responsibilities:
• Assist with design of learning and development tools, procedures and systems related to sales force effectiveness.
• People management including recruitment, retention, performance reviews, development plans, on the job training
• Redesigning the reporting system in a way that help the staff for effective & efficient use of the company’s resources
• Leading the On-Job- Coaching on a regular basis
• Conducting monthly management training courses for the district managers to cover their training needs and helping them to achieve both personal & organizational targets.
Key Achievements:
• Achieving the highest market share among the other two regions of Egypt for both Dorofen® & Cavigen®
• Winning the Best achiever team prize for 2009
• Redesigning the area potentiality to obtain the maximum profit through using IMS data analysis monthly.
• Successful participation in different international conferences like International Orthopedic Conference in Egypt.
Key Responsibilities:
• Facilitate and deliver field coaching interventions to optimize the effectiveness of the company Sales Force.
• Ensure that individual’s product, therapy & clinical knowledge is at the desired levels during field visits and supports this within suitable training as required.
• Conduct weekly sales force training for the sales team to cover their training needs.
• Handling and swiftly resolving customer complaints in a professional manner
Key Achievements:
• Successful Launching of new product & achieve the highest sales among all areas all over the country(Cavigen® )
• Building successful career path for all the staff in my team (Two of them have been promoted to District Manager position).
• Reporting to the Regional Sales Manager and primarily responsible for 10 medical representatives and all external customers in the Upper Egypt Area
( Fayoum, Bani Swif, Minia, Assuit, Sohag, Quena, Luxor &Aswan)
• Building up new strong sales team started with only 4 medical representative & ended with 10 medical representative covering the area mentioned above
• Increase the total area sales from 60 000 L.E. Monthly to reach 200 000 L.E. Monthly
• Best Achiever for Rapidus® all over the country for 2007
• Successful Launching of new product (Divido®) & achieving the highest sales all over the country
• Opening many new opportunities in the area of Upper Egypt by building tide relationship with new potential customers
Management of the promotion & sales team in the area of Upper Egypt
Management & coaching the promotion & sales team in the area of Upper Egypt
Promotion of Sanofi product in the area of Upper Egypt
Completing two years master degree in business administration from the faculty of commerce , Englishsection - Cairo University
