TEAM LEADER TRADE SERVICES
Mashreq Bank psc
Total years of experience :26 years, 7 Months
Performing a key role as a Manager within trade finance operations, with senior responsibility for the management of import & export units including L/C, L/G, collections, documents Scrutiny, lodgement and settlement including Islamic trade products
• Covered all areas within a centralized Trade Services Operation (Conventional/Islamic) responsible for the requirements of the branches within UAE, Qatar, Kuwait, Bahrain and Egypt
• Acted as a focal point of consultation for clients, resolving their incoming issues and enquiries, while delivering detailed guidance on their individual deals and requirements
• Entrusted with the completion of detailed training analysis and the implementation of new development programmes to enhance the skills of employees in required areas
• Acting as an exceptional representative of the bank at all times, while performing the role of Power of Attorney, ‘A’ Signatory on behalf of the company
• Retaining full accountability for the implementation of processes and controls to ensure compliance with anti-money laundering and due diligence policies
• Employing excellent business communication skills in the role, consulting directly with clients to ensure the smooth delivery of their transactions in line with internal policy
• Facilitating meetings with clients to discuss their needs, concerns and requirements, while providing guidance and robust solutions to identified issues
Achievements:
• Set up the Corporate Customer Service unit under the umbrella of Trade Services - CBG
• Successful in the establishment and ongoing management of the LC department, with overall accountable for the implementation of processes and the leadership of five dedicated personnel
• Tasked with the management of L/C amendments, correspondence and issues, with additional accountability for returns processes and monthly reporting
Master.s in Economics
