Saleem Pottachola CCIE Collaboration

• Design and deployment of UC, Contact Center, Wireless and Telepresence solutions
• Work on post-production fixes.

PROJECTS:

• Health point: Migration of Telephony from AVAYA to Cisco.
• Confidential Project: Migration of UC infrastructure from 7.x to 11.x. Deployment of Cisco CMS 1000, Meeting room integration, CMS recording and contact center.
• Confidential Project: Cisco Wireless Infrastructure deployment.1000+ AP’s, Cisco ACS for TACACS+ and Radius, Cisco Prime for wireless and wired monitoring and device management. Site survey
• King’s College Hospital: IP Telephony, wired and wireless network, Contact Center design and deployment.
• Confidential Project: Deployment of Telephony, WebEx Meeting server and contact center
• Confidential Project: Cisco 5520 wireless survey, design and deployment.
• ADHA: Cisco WIPS solution deployment.
• MOE- Hatta school: IT infrastructure - Cisco Wireless and network deployment.
• Confidential Project: Installation Telepresence SX80 Codecs, Speaker Track at multiple sites.
• Borouge: Cisco WebEx MS installation, configuration and upgrade.
• Confidential Project: Cisco Telepresence Content Server Installation
• Aldar Academy: Wireless survey and Aruba wireless implementation.
• Yas Mall: Installation of Imagicle Recording server, integrate with CUCM 11
• Confidential Project: Installation and configuration of Telepresence SX20 Codecs
• Al Dhafra Sports Club: Implementation of wireless and wired network

• IP Contact Center solution for Etihad Etisalat - Mobily Telecom in Saudi Arabia
• UCCE Migration from MCS to UCS B series - Major upgrade of UCCE from Version 7.5 to 9.0
• Troubleshooting O & M L2 and L3 issues
• UCCE solution includes ICM, CVP, Voice Gateways, CUSP, CUCM, PGW, SLT, CSS, Cisco UCS
• Cisco UCCE, ICM scripting and call routing, reporting and database.
• Implementation of courtesy call back, Mobile agents, Post Call Survey, SIP Dialer.
• Design of Call flow, ICM Scripts and Voice gateway, CUCM, CUSP configuration as per customer requirements.
• Supporting more than 2000 agents across the sites inside and outside KSA and around 400 agents work from home using mobile agent feature.
• Regular review of open Service Requests working with Cisco HTTS and HTOM.
• Improve communication with other functional groups such as NOC, GSM, HTOM, SMC and operation team to focus on customer success.

• Involved in implementation of Cisco UCC Enterprise, CVP and UC Solutions.
• Migration of a Progger deployment to Rogger for an international call center with more than 350 agents live for capacity enhancements with minimal downtime for iYogi Technical service, Delhi.
• Worked onsite as Cisco L2 engineer for Cisco Unified Contact Center Enterprise and IPT Solutions.
• Involved in implementation of Cisco Unified Call Manager clusters
• Carried out ICM PG installations as the site expanded with more agents
• L2 Network Engineer at Centralized NOC. 7+ National and International remote clients.
• Involved in Cisco Outbound Dialer implementation and configuration.
• Offering support to track end to end call activity in UCC solution.

Company: BNS Infotech Pvt Ltd.
Designation: Network Engineer
From: Jul 12, 2007 - Apr 30, 2008.

• IT Infrastructure, network, data and technology planning, implementation & management.
• Manage day to day IT operations and ensure 99.6 % system uptime.
• Tracking IT, Networks & Telecom activities, Uptime reports, Inventories and resource utilization.

• Hardware troubleshooting and service, Isolate, Trouble shoots and maintain various
network problems, installation of operating systems windows 98, 2000, XP, software and
device driver and identification and isolation of failures