CERTIFIED TRAINING OPERATION MANAGER
KAIZEN RESTAURANTS INC.
Total years of experience :16 years, 6 Months
Advanced to oversee front- and back-of-house operations with full accountability for bottom-line factors, product quality, and customer satisfaction / retention in restaurants with $1.8 million in annual sales.
CERTIFIED TRAINING OPERATION MANAGER, 6/2008 - 6/2014
Hire, train, supervise, and schedule more than 25 sales and service sales leaders. Manage purchasing and inventory control to ensure sufficient levels of high-quality product while eliminating waste. Ensure consistent execution and delivery of products, identifies irregularities, procedure compliance, HACCP, menu compliance and trademark protection through the results of operations evaluations
Key accomplishments:
• Design & implementation of the business plan to improve sales through smart community marketing and engagement with corporate outlets to drive consumers’ traffic.
• Reduced product costs by 7%, identifying and eliminating inventory issues including excess ordering, rising shrinkage, and poor storage.
• Increased net sales by 20% between 2011 and 2014.
• Reduced employee turnover by 50% by conducting evaluation meetings with FOH & BOH teams.
Currently in charge of managing the profitability of 8 full service Denny’s Restaurants with annual sales exceeding $10 million.
DISTRICT RETAIL MANAGAER, 6/ 2014 - Present
Compile and interpret financial data to develop accurate projections and ensure profitability. Synchronize retail managers to align operations with business and regulatory requirements. Conduct evaluations, coached staff, and guided recruitment and training. Collaboration with Regional Training Manager to implement corporate business strategies and menu updates and promotions.
PROFESSIONAL EFFICIENCY
✓ Over 7 years experience in the hospitality sector
✓ Extensive knowledge of food safety procedures
✓ Capability of arranging and good management
✓ Managing front house/ back house restaurant operations for average and high volume restaurants
✓ Overseeing employee relations encompassing staff recruitment, training and performance evaluation
✓ Hold P&L accountability; manage sales analysis, forecasting and reporting activities
✓ Ensure the integrity of restaurant operations through excellence in customer relations
✓ Streamlined controllable spending in an on-ongoing effort to meet weekly overhead expenditures
✓ Suave and soft spoken
✓ Imperious in handling the staff
Specializing in new business development and automotive after sales products’ market expansion.
Serving as a key member of the executive team developing sales strategies for a courtesy replacement vehicle program. Formulate marketing, brand planning and business-development strategies to drive revenue growth. Responsibility for coordinating, managing projects and providing Client Services. Dedicated & reliable with an outstanding client satisfaction & superior work ethics.
As an undergrad intern in Massachusetts, was assigned to formulate a validation test plan for Tukwila; an Itanium Server Computer, using Perl and analyzed test results by performing simulations and regression tests for debugging purposes. Maintained & documented a C++ ST Library that submits processes to a batch system. While in Oregon, worked with the test vector processing and validation group to develop a testing environment for vector conversion flow. Data entry of test vector parameters and data analysis in Excel. Updated the Micro-Architecture Specification manual for Tukwila. Acquired training in principles of IC design and trained successor intern on setting up test environment and running test cases.
Core competencies include:
• Proficient in Computer Systems
• Integrated validation test plans
• Effectively work with senior engineers
• Principles of Object Oriented Programming
• Compiled and scripted Programming
• Knowledge of Microprocessor Architecture & Design
BACHELOR OF SCIENCE IN COMPUTER ENGINEERING & PHYSICS (2007) PORTLAND STATE UNIVERSITY, Portland, Oregon
