Customer Service Team leader
Federal Express
Total years of experience :6 years, 1 Months
• 25 Oct 2008- till date Federal Express
Customer Service Team leader
Duties:
• Handling calls solving queries
• Handling Damage shipments.
• Monitoring shipments without scans.
• Pickup updates on system as per customer calls and follow up.
• Handling trace files.
• Following up with shipments that are out of delivery area (Sohar, Salalah, Buraimi, other)
• Checking previous day pickup is picked up and arranges the pickups which are not picked.
• Handing adhoc truck by calling customers and getting approval to forward the shipments and arranging delivery.
• Handling customers complains.
Other Duties: • Handling utl traces
• Handling cpw trace
• Checking shipment received from Dubai (shuttle, ek and gf) and revert back to them
• Send Gcc commitment to operation to apply appropriate scans
• Send HAL to operation apply appropriate scans
• Check daily backlog and advise operation to apply scans
• Pull osm report on Tuesday check and revert back to Dubai
• Send medex to operation
• Checking all pending shipment in backlog and advise operation to prepare appropriate scans
• 1 April 2008 - 23 Oct 2008 Jotun Paints (Color World),
Customer Service and Information
• Assist Customers in providing them required information.
• Calculate fares.
• Provide various paints for customers.
• Provide a painter for customers.
Skills and strength
• Fast learner, who can incorporate and implement new procedures.
• Flexible and adapt easily to new situation.
• Good team member, organized and punctual.
• COMPUTER KNOWLEDGE
• Ms. Word.
• MS. Excel.
• MS Access.
• MS. PowerPoint.
• MS.Frontpage.
• MS.outlook.
• 2003-2007 Ajman University Of Science & Technology • Bachelor's degree in Information System with a grade of "Very Good", United Arab Emirates, Ajman.
• 2003 Dawhet Al Adab Secondary School for girls (High school) • Specialized in Science, Sultanate Of Oman, Al Khuwair. Professional Training and Short Courses