Bayt.com

Submitting more applications increases your chances of landing a job.

Here’s how busy the average job seeker was last month:

Opportunities viewed

Applications submitted

Keep exploring and applying to maximize your chances!

Looking for employers with a proven track record of hiring women?

Click here to explore opportunities now!
We Value Your Feedback

You are invited to participate in a survey designed to help researchers understand how best to match workers to the types of jobs they are searching for

Would You Be Likely to Participate?

If selected, we will contact you via email with further instructions and details about your participation.

You will receive a $7 payout for answering the survey.


User unblocked successfully
Salim Niyaz, Sales Executive

Salim Niyaz

Sales Executive·Snowhite

United Arab Emirates

Bachelor's degree, Business Administration And Hospitality Management

Work experience

Total years of experience: 9 years, 11 months

Sales Executive

February 2026 - Present

Snowhite

Sharjah, United Arab Emirates

February 2026 - Present

Responsible for delivering excellent customer service on the retail floor by assisting customers in product selection, addressing queries, and ensuring a positive shopping experience. Handle daily cash transactions accurately, process billing, and maintain proper records of sales at the point of sale.

Key responsibilities include:

Greeting and guiding customers to meet their garment and apparel needs

Promoting products and upselling to maximize sales

Processing cash, card, and other payment transactions with accuracy

Maintaining a balanced cash drawer and preparing end-of-day sales reports

Ensuring the store floor is well-presented and stocked at all times
Company industry:
Fashion & Apparel
Job role:
Beauty and Fashion

Customer Relations & Team Manager

March 2022 - Present

Collegekhabri.com (EdTech Platform)

Bhopal, India

March 2022 - Present

• Led end-to-end client relationship management — handled student queries, resolved complaints, and ensured seamless onboarding experience
for a national EdTech platform.
• Supervised customer-facing team; conducted daily briefings, set KPIs, monitored real-time performance, and delivered regular coaching
sessions.
• Achieved 75-80% improvement in client engagement and satisfaction through structured follow-up processes and customer feedback integration.
• Managed CRM systems to track client interactions, escalation logs, and service delivery timelines.
• Recognised as Best Employee of the Year; 15 Star Performer 4 promotions.
Company industry:
Higher Education
Job role:
Customer Service and Call Center

Public Relationship Manager / Sales & Marketing Manager

March 2022 - January 2026

Collegekhabri.com

Bhopal, India

March 2022 - January 2026

• Lead a team responsible for digital outreach, partnership development, and student lead conversions for
an EdTech platform.
• Achieved 75-80% increase in user engagement and lead conversions through targeted SEO, social
media, and email campaigns.
• Supervised cross-functional teams; coordinated workflows, set KPIs, and monitored performance to
ensure targets are met.
• Managed CRM tools to track sales pipeline and optimise funnel efficiency.
• Forged institutional partnerships with colleges across India to expand market presence.
• Recognised as Best Employee of the Year; received 15 Star Performer trophies and 4 promotions.
Company industry:
Higher Education

Partner – Healthcare Recruitment USA

January 2024 - January 2025

US Healthcare Recruitment (Collaboration)

California, United States •Remote

January 2024 - January 2025

• Collaborated on international healthcare recruitment projects; supported sourcing, screening, and
placement of qualified professionals for US-based organisations.
Company industry:
Other Healthcare Services

Senior Process Executive (Team Lead Level)

July 2017 - February 2019

Punjab National Bank (PNB)

Indore, India

July 2017 - February 2019

• Supervised a group of technical and non-technical call centre representatives handling PhonePe and
USA Instacart processes.
• Monitored real-time performance dashboards; coached agents on quality, CSAT, and AHT metrics.
• Ensured compliance with SOPs, escalated complex issues and drove first-call resolution rates.
• Maintained positive CSAT ratings by instilling a customer-first culture within the team.
Company industry:
Banking

Senior Customer Service Executive / Team Lead

July 2017 - February 2019

Teleperformance

Indore, India

July 2017 - February 2019

• Supervised a team of customer service agents handling inbound calls, chat, and complaints for fintech and e-commerce clients.
• Monitored CSAT, AHT, and quality scores on real-time dashboards; provided daily coaching to improve service delivery.
• Drove first-call resolution improvements by identifying recurring issues and implementing targeted training.
• Managed escalation workflows and maintained a positive, customer-first team culture with full SOP compliance.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Sales

Senior Customer Service Executive

March 2015 - January 2017

Punjab National Bank (PNB)

Bhopal, India

March 2015 - January 2017

• Primary point of contact for branch customers — handled account queries, grievances, KYC issues, and high-value client relationships.
• Resolved complaints proactively, ensuring zero escalation to regional offices.
• Supervised junior service staff; ensured transaction accuracy and full banking compliance.
• Cross-sold banking products based on customer needs analysis, contributing to branch revenue targets.
Company industry:
Banking
Job role:
Customer Service and Call Center

Marketing Sales Advisor

January 2013 - January 2015

Max Life Insurance

Bhopal, India

January 2013 - January 2015

• Provided financial planning and insurance advisory to clients; conducted needs analysis covering assets,
liabilities, and risk.
• Built a loyal client base through relationship management and follow-up, consistently exceeding monthly
sales targets.
Company industry:
Insurance & TPA
Job role:
Marketing and PR

Client Relationship & Sales Advisor

January 2013 - January 2015

Max Life Insurance

Bhopal, India

January 2013 - January 2015

• Built and maintained a loyal client base through proactive relationship management, regular follow-ups, and personalised advisory.
• Handled customer onboarding, policy servicing queries, and complaint resolution with strong retention outcomes.
• Consistently exceeded monthly sales and service targets.
Company industry:
Insurance & TPA

Education

The Bhopal School of Social Sciences (BSSS)

January 2007

January 2007

Bachelor's degree, Business Administration And Hospitality Management

India

The Bhopal School of Social Sciences (BSSS)

January 2007

January 2007

Bachelor's degree, Administration And Management

India

Skills

CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
DIGITAL MARKETING
Intermediate
DIGITAL MARKETING
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
EMPLOYEE PERFORMANCE MANAGEMENT
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
RELATIONSHIP BUILDING
Intermediate
RELATIONSHIP BUILDING
Intermediate
REVENUE GROWTH
Intermediate
REVENUE GROWTH
Intermediate
SALES OPERATIONS
Intermediate
SALES OPERATIONS
Intermediate
SCHEDULING
Intermediate
SCHEDULING
Intermediate
SUPERVISION
Intermediate
SUPERVISION
Intermediate
TEAM LEADERSHIP
Intermediate
TEAM LEADERSHIP
Intermediate
BANKING
Intermediate
BANKING
Intermediate
COMPUTER SECURITY AWARENESS TRAINING
Intermediate
COMPUTER SECURITY AWARENESS TRAINING
Intermediate
CONFLICT RESOLUTION
Intermediate
CONFLICT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER COMPLAINT RESOLUTION
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT CRM SOFTWARE
Intermediate
CUSTOMER SERVICE DESK
Intermediate
CUSTOMER SERVICE DESK
Intermediate
EDUCATIONAL TECHNOLOGIES
Intermediate
EDUCATIONAL TECHNOLOGIES
Intermediate
SURVEYS
Intermediate
SURVEYS
Intermediate

Languages

English
Beginner
Urdu
Beginner
Hindi
Beginner

Hobbies

  • Traveling