senior financial analyst
Amazon - Morocco
Total years of experience :7 years, 10 Months
Acting as Subject Matter Expert for HR stakeholders and Finance Partners by focusing on customer obsession and
commitment to operational excellence.
• Leading the FCR payroll team (first call resolution) by insisting on costumer obsession and high control.
• Monitoring and implementing Backlog Assessment Management project to keep the backlog under 30 Tickets daily.
• Developing and implementing a new mechanism for major deliverables in the Ticketing System in order to respect the
SLAs.
• Consistently demonstrated ability to actively educate others on payroll and financial process.
• Ensure all ongoing transformation projects are up to date on daily basis and sharing the communication with the
stakeholders
• Defining operations procedures to ensure readiness before go-live of any changes in payroll operations
• Owning a project Backlog that started with 750 Tickets (SIM TTs Amazon system) to reduce it to 259 with 2 months.
• Managing Hypercare project to keep the backlog under 30 TTs bi-weekly, closed the project as KAISEN project in April
2023.
• Ensuring payroll run on ADP system of 24000 employees based in France by insisting on the highest standards and with the
highest controllership.
• Supporting finance leadership to provide positive customer experiences and avoid escalations.
SALIMA LACHGUER
• Contributed to the implementation of Masterfile process for the payroll team in order to reduce manual work for the
team.
• Handling the HMD reports monthly (How my drive Amazon mechanism) by analysing all negative scores of the TTs and the
defects that impacted the employee’s payslip. Proposing action plan to leadership team to avoid similar cases.
Ensure and Oversee achievement of recruitment needs as per the manpower plan.
• Cold calling, screening and recruiting through online job posting and employee
referrals.
• Onboarding and traning for new employee to be familiar with their roles.
• Meet with, and advise, stakeholders on best practices in recruitment and selection
process.
• Facilitate team building events, workshops and company retreats and seminars.
• Lead and execute the recruitment and interviewing plan for each active position.
• Conduct relevant test and personality assessments.
• Conduct weekly assessment centers for different positions
• Handle internal mobility for front line staff.
• Research and evaluate new innovative sourcing channels.
• Maximize use of existing data base.
• Research most efficient and cost effective ways to fill open and future positions including all advertising media, internet recruitment, job fairs, college recruitment, to meet staffing needs.
• Develop, update and maintain job descriptions and assessment forms.
• Administer employees attendance, leaves, vacations and overall absenteeism.
• Follows up with all employees concerning medical certificates for sick leaves, and out
of office/absence forms.
• Handel all medical insurance claims and liaise with insurance companies for
employees’ collections.
• Access card issurance and cancellation.
• Prepare Welcome Kits for New Employee Orientation Session/ Line Managers.
• Prepare absenteeism calculations for end of service settlement.
• Handle and follow up on the work visa and labour contract processes.
• Prepare, maintain and update the appropriate documents.
• Lead the work visa and labour contract renewals.
• Processes the application, renewal and cancellation of all documents for labour cards,
work permits and residency visas.
• Updates documents according to expiry on the HRIMS.
• Initiate, update and maintain employees’ personal data on the HRMS.
• Explore the market best practices in the recruitment and staffing and implement appropriate best practices in the organization.
• Identifying business opportunities for expansion and market segments to approach.
• Assisting Senior consultant in Recruiting senior level assignments in strategy field at the Big 4 across the GCC and MENA region.
• Conducting market research for Finance industry (Mainly Strategy and Audit)
• Preparing job profiles and advertising roles using relevant job sites
• Sourcing candidates using social media, internal database and direct search
• Pre-screening and qualifying candidates for middle and senior management positions
• Providing detailed written reports to clients with short-listed candidates;
• Participating in various advisory projects.
• Meeting clients to understand their needs and demands to assist them in executing specific account strategies, proposing solutions and negotiating standard transactions.
• Solved all clients transactions issues, ensuring their success in specific time.
• Consistently exceeded personal monthly quotas by as much as 40% (Won“ salesperson of the Quarter”) for opening new professional accounts.
• Researching new markets place and providing clients with information about new and exciting products and services.
• Provided direct and indirect sales support to Private Bankers through joint calls and worked closely with product specialists and transactions support to implement client decisions as well as ensuring after sales follow-up.
• Deliver personalized investment solutions to help clients work toward their long-term financial goals.
• Managed financial plans with a mix of short and long-term investments implementation of real estate loans.
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